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Retail Store Customer Service Representative

2 months ago

Decatur, Illinois, United States The Sherwin-Williams Company Full time
Job Summary

The Sherwin-Williams Company is seeking a highly skilled and customer-focused Retail Store Customer Service Specialist to join our team. As a key member of our retail store team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and build productive trust relationships with wholesale and retail customers.
  • Sales: Process sales transactions accurately and consistently, follow and achieve sales goals on a monthly, quarterly, and yearly basis, and maintain precise work order files and formulas.
  • Inventory Management: Pull appropriate products from the sales floor or warehouse, stock shelves and set up displays, and maintain in-stock and presentable condition assigned areas.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options, comply with inventory control procedures, and suggest ways to improve sales.
Requirements
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.