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CPI Alternative Response Team Lead II

2 months ago

Killeen, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

CPI Alternative Response Supervisor II

The CPI Supervisor engages in advanced consultative services, technical guidance, and supervisory responsibilities.

This role oversees administrative personnel and a team of caseworkers tasked with executing Investigations and Alternative Response (AR) cases within the CPI Division.

The Supervisor offers case consultations and monitors case statuses by leveraging data analytics to discern trends and patterns concerning risk and child safety.

This position involves selecting, hiring, managing, and nurturing staff through performance evaluations, individual discussions, case assessments, data analysis, field observations, and team meetings to ensure efficiency and adherence to policies and standards.

Provides expert consultation, analysis, and technical support to design, implement, and evaluate solutions and enhancements derived from the assessment of CPI cases related to child safety, ensuring optimal outcomes for families.

The Supervisor serves as a subject matter expert, offering guidance and consultation to unit staff and stakeholders to foster effective service delivery.

The Supervisor is responsible for critical decision-making essential for child protection.

Collaborates with the area Program Director, regional and state management, regional caseworkers, and external stakeholders to discuss complex, high-profile, and sensitive CPI cases, prioritizing urgent reports.

This supervisory role is dynamic and fast-paced, necessitating daily evaluations and decisions regarding child safety.

This position includes regular on-call responsibilities, with frequency and timing determined by regional needs, including weekends and holidays.

The Supervisor manages the unit in compliance with Child Protective Services Handbook, Title III of the Texas Family Code, and Minimum Standards for child placing agencies.

Regular interactions occur with clients, judges, attorneys, child advocacy centers, educational and medical personnel, and all parties involved in investigations assigned to the unit.

Operates under limited supervision, with significant latitude for initiative and independent judgment.

Travel is required for 40% of the time.

Key Responsibilities:

  • Maintains regular attendance in accordance with agency policies and performs additional duties as required.
  • Oversees, directs, and manages case actions related to safety, risk, and permanency daily. Ensures timely engagement with all cases and that staff continually assess child safety throughout investigations by reviewing case documentation for accuracy. Evaluates unit performance through case assessments, ensuring timely safety evaluations and referrals to community resources when necessary to mitigate risks to children. Reviews cases proposed for closure per Department policies. Engages with program leadership when unresolved danger indicators or high-risk factors are present. (40%)
  • Implements program guidelines, performs administrative duties for staff, and leads unit meetings. The Supervisor reviews abuse/neglect intakes routed to the unit daily, assessing case readings and providing consultations to address child safety and risk issues, ensuring timely family contact. The Supervisor oversees time and leave entries in the Centralized Accounting and Payroll/Personnel System (CAPPS) and manages staff overtime. Conducts training and monthly meetings to communicate vital information regarding policies, productivity trends, operational discussions, and team cohesion. (25%)
  • Interviews, selects, hires, manages, and develops staff. Conducts field visits, reviews performance metrics, holds monthly conferences, trains, and completes performance evaluations. Evaluates unit performance through case readings and operational observations to ensure compliance with policies and standards. The Supervisor aims to educate and develop competent staff capable of engaging and empowering families to ensure the safety and well-being of children. Provides ongoing guidance on policies, procedures, and best practices. (20%)
  • Consults with unit staff, interpreting program policies and procedures to agency personnel, parents, children, youth, caregivers, advocates, judges, and other stakeholders. Develops and maintains effective working relationships with internal and external parties to ensure coordination and quality of unit performance. Represents the program at meetings, conferences, and other relevant events. (10%)
  • Performs additional duties as assigned to maintain unit operations. (5%)

Required Knowledge, Skills, and Abilities:

  • Knowledge of state and federal laws and regulations related to the INV program.
  • Specialized knowledge of INV program and child welfare practices.
  • Strong verbal and written communication skills.
  • Ability to establish and maintain productive working relationships internally and externally.
  • Proficient in operating a personal computer and utilizing various software applications.
  • Ability to prepare clear and concise reports.
Ability to gather, assemble, correlate, and analyze information.

  • Ability to prioritize and manage multiple responsibilities.
  • Ability to quickly comprehend new information.
  • Ability to plan, direct, and assign responsibilities while supervising others.
  • Ability to work with individuals from diverse backgrounds and professions.
  • Ability to effectively represent Child Protective Investigations with key stakeholders.