Client Relations Specialist
2 weeks ago
Position Overview
We are seeking a dedicated and passionate Customer Experience Coordinator to become an integral part of our team. In this role, you will be tasked with delivering exceptional support to our clientele, addressing inquiries, and ensuring a memorable and high-quality customer journey.
Work Schedule
Monday - Friday, 9 AM - 5 PM, with occasional weekend shifts as required.
Key Responsibilities
- Delivering customer assistance through various channels including phone, email, live chat, or face-to-face interactions.
- Educating clients about our offerings and services.
- Addressing and resolving customer inquiries and issues.
- Proposing solutions for frequent challenges faced by customers.
- Compiling necessary documentation and reports.
- Maintaining and updating the customer database.
- Onboarding and mentoring new customer service representatives.
- Collaborating closely with the management team to enhance service delivery.
- Striving to elevate overall customer satisfaction.
Qualifications
- High School Diploma or equivalent is required.
- A minimum of 5 years' experience in a customer service role.
- Proficient computer skills.
- Exceptional verbal and written communication abilities.
- Strong interpersonal skills.
- Outstanding customer service aptitude.
- Ability to foster relationships with clients.
- Strong persuasive communication skills.
- Excellent multitasking capabilities.
- Team-oriented mindset.
- Effective problem-solving skills.
- Ability to prioritize tasks efficiently.
- Capacity to perform under pressure.
- Experience in a fast-paced work environment.
- Flexibility to accommodate varying shifts.
- Proven ability to meet deadlines.
Job Type
Full Time, Permanent
Compensation
$12 - $15 per hour
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