Lead Cloud Engineering Program Manager

2 weeks ago

San Francisco, California, United States DocuSign Full time
Company Overview

DocuSign is at the forefront of transforming agreements into actionable outcomes. With over 1.5 million clients and a billion users across more than 180 nations, our solutions streamline business operations and enhance everyday life. By leveraging intelligent agreement management, DocuSign unlocks vital business data that has traditionally been isolated within documents, thus saving organizations time, resources, and opportunities. Our Intelligent Agreement Management platform empowers companies to create, finalize, and oversee agreements with solutions crafted by the leading provider in e-signature and contract lifecycle management (CLM).

Role Overview

We are in search of a proactive and skilled Lead Cloud Engineering Program Manager to spearhead initiatives in Cloud Engineering and Data Privacy within the Product & Technology Program Management division. This role entails overseeing a variety of Cloud Engineering projects with an emphasis on Data Privacy, GDPR compliance, and Trust, collaborating closely with teams across Product, Engineering, Security, Legal, and fellow Program Managers.

To thrive in this position, you will need to exhibit exceptional organizational capabilities in managing comprehensive cloud engineering projects, excel in influencing stakeholders without direct authority, navigate ambiguity effectively, and possess the ability to grasp technical details swiftly. A keen eye for detail, a commitment to outcomes, and the ability to simplify complex challenges in a technical setting are essential. You should be comfortable working in a dynamic, agile, and collaborative environment, adept at establishing order amidst uncertainty.

Key Responsibilities
  • Oversee sensitive data privacy processes and workflows, driving improvements that minimize manual efforts and enhance both internal and external customer experiences.
  • Facilitate collaboration between internal teams and customer-facing groups to address issues and streamline existing processes.
  • Develop a deep understanding of intricate data flows and interconnected systems, quickly becoming a trusted advisor and expert in the domain.
  • Lead the alignment and execution of critical cross-functional initiatives and programs.
  • Manage end-to-end program execution across various teams, including risk assessment, communication, conflict resolution, and dependency oversight.
  • Work with relevant partners to proactively identify, communicate, manage, and mitigate program risks.
  • Organize and conduct regular stakeholder and leadership meetings, tracking action items and providing timely updates on program status, schedules, risks, and obstacles.
  • Drive process enhancements and utilize metrics to boost transparency, overall team performance, and efficiency in key cross-organizational programs.
  • Collaborate with cross-functional teams to deliver business value promptly while maintaining high standards of quality and transparency.
Job Designation

Hybrid: Employees split their time between in-office and remote work, with a minimum expectation of in-office presence.

Qualifications

Basic Requirements
  • 8+ years of experience leading large-scale, complex, cross-functional global programs.
  • Proven ability to formulate clear program strategies and high-level plans.
  • Experience in building strong relationships and partnerships across teams.
  • Capability to synthesize data from diverse sources and present it in an easily digestible format for management and execution teams.
  • Experience in developing program metrics and creating dashboards or scorecards to monitor project health and progress.
  • Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field.
Preferred Qualifications
  • Strong business insight and technical expertise, particularly in Azure, with the ability to quickly comprehend and communicate technical and product concepts to varied audiences.
  • Excellent organizational skills, with the ability to manage ambiguity, multitask, and work independently in a fast-paced environment.
  • Outstanding written, verbal communication, and interpersonal skills.
  • Azure-related certification or relevant work experience.
  • Experience in driving data privacy initiatives and processes is advantageous.
  • Experience in managing cloud engineering projects within an enterprise SaaS context.
  • Innovative problem-solving skills and a strong focus on delivering effective solutions.
  • Strong negotiation abilities with cross-functional teams.
  • Proficient in navigating ambiguity in a rapidly evolving environment.
  • Ability to cultivate strong relationships and partnerships in a matrixed environment with multiple stakeholders.
Wage Transparency

In accordance with applicable laws, the following pay ranges are provided for various locations:

California: $134,900 - $216,975 base salary

Washington and New York (including NYC metro area): $129,000 - $190,550 base salary

This position is also eligible for bonuses, equity, and benefits.

Life at DocuSign

Working Here

DocuSign is dedicated to fostering trust and creating a more agreeable world for our employees, clients, and the communities we serve. We prioritize listening, honesty, and striving to do what is right every day. At DocuSign, equality is paramount.

We each hold the responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to share ideas openly, to build lasting relationships, and to engage in meaningful work. You will take pride in your contributions, knowing they help us improve the world we inhabit.

Accommodation

DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities during the job application process. If you require such accommodations, please reach out to us.

Equal Opportunity Employer

We are committed to building a diverse team that reflects our customer base and where all employees feel a profound sense of belonging and can thrive. We encourage talented individuals with diverse perspectives to apply for our open positions.

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