Senior Program Manager, Cloud Operations and Engineering

2 weeks ago

San Francisco, California, United States Amazon Full time

Are you passionate about the transformative power of cloud technology in the public sector? Do you possess a robust background in technology encompassing infrastructure, security, applications, and compliance standards such as NIST and CMMC? Amazon Web Services is on the lookout for a seasoned Program Manager to collaborate with a dedicated team of system, software, and security engineers in the ongoing development and management of our internal corporate Controlled Working Environment (CWE) tailored for governmental needs.

Key Responsibilities:

  • Oversee and monitor engineering delivery, objectives, metrics, and stakeholder engagement.
  • Collaborate closely with business and technical leadership to outline product and technology roadmaps.
  • Utilize technical and analytical skills to address customer projects effectively.
  • Design and implement automated workflows that minimize manual tasks and enhance overall efficiency and scalability.
  • Engage with and influence key stakeholders and internal teams to ensure compliance, security, and operational requirements are met or surpassed.
  • Lead sprint management activities in partnership with engineering teams.

About Our Team:

At Amazon, we thrive in a dynamic environment where we believe in working hard, having fun, and making a significant impact. On any given day, our engineers may delve into resolving customer issues, analyze metrics, consult with top-tier engineers, or explore innovative solutions to operational challenges. Our team is committed to supporting new members, fostering a diverse range of experiences, and promoting knowledge sharing and mentorship. We prioritize career development and strive to assign projects that enhance team members' skills and prepare them for more complex challenges ahead.

Diversity and Inclusion:

Amazon values diverse experiences. We encourage candidates from all backgrounds to apply, regardless of whether they meet every preferred qualification listed. If your career path is non-traditional or includes unique experiences, we welcome your application.

Why Choose AWS:

Amazon Web Services (AWS) stands as the most comprehensive and widely adopted cloud platform globally. We pioneered cloud computing and continue to innovate, which is why customers ranging from successful startups to Fortune 500 companies rely on our extensive suite of products and services.

Work-Life Balance:

We believe in achieving work-life harmony. Success at work should not come at the expense of personal sacrifices, which is why flexible work hours and arrangements are integral to our culture. When employees feel supported both at work and home, they can achieve remarkable outcomes in the cloud.

Inclusive Team Culture:

At AWS, we foster a culture of learning and curiosity. Our employee-led affinity groups promote inclusion and empower us to celebrate our differences. We host ongoing events and learning experiences that inspire us to embrace our uniqueness.

Mentorship and Career Advancement:

We are committed to continuously raising our performance standards as we strive to become the best employer on Earth. You will find abundant opportunities for knowledge sharing, mentorship, and other resources to help you grow into a well-rounded professional.

Basic Qualifications:

  • 5+ years of experience in technical product or program management.
  • 5+ years of direct experience in technical program management with software engineering teams.
  • 7+ years of experience collaborating with engineering teams.
  • Proven track record of managing programs across cross-functional teams, developing processes, and coordinating release schedules.
  • Experience leading a team of system, infrastructure, and/or security engineers on large-scale projects.
  • Expertise in leading software development initiatives (e.g., Agile) to create automation, testing, and monitoring tools using languages such as Python, Java, or Ruby.
  • Experience in defining KPIs/SLAs for ongoing improvement.
  • Exceptional written and verbal communication skills, able to engage with both technical and non-technical peers.

Preferred Qualifications:

  • 5+ years of experience in project management disciplines including scope, schedule, budget, quality, risk, and critical path management.
  • Master's degree or advanced technical degree.
  • Familiarity with government compliance requirements/programs such as NIST and CMMC.
  • 5+ years of experience with web protocols and Linux/Unix tools and architecture.
  • Experience with open-source technologies.
  • Experience maintaining distributed systems and web services.
  • Understanding of design principles for scalability, performance, and reliability.

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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