Residential Services Coordinator
3 weeks ago
About the Role
The Residential Services Coordinator is a key member of the Student Housing team at the University of California, Irvine. This role is responsible for the day-to-day operations of the housing office, mailroom, and Arroyo Vista public facilities.
Key Responsibilities
- Supervise front desk student staff, including hiring, training, and evaluation of approximately 22 casual employees.
- Maintain and upgrade office equipment, coordinate services with vendors, and analyze service trends and requests.
- Jointly coordinate and manage room assignments with Housing Administrative Services, the central Student Housing office.
- Provide heavy client relations with students, campus partners, and external constituents, and make recommendations for process improvements.
- Oversight of assignments, room change process, contract terminations, and backup support for other community Residential Services Coordinators.
Requirements
- Thorough knowledge of administrative procedures and processes, including word processing, spreadsheet, and database applications.
- Proficiency in Microsoft Office 365, particularly Microsoft Excel, Microsoft Outlook, and Adobe Acrobat.
- Good verbal and written communication skills, active listening, critical thinking, multi-tasking, and time management skills.
- Interpersonal and work leadership skills to provide guidance to nonexempt personnel.
- Ability to interact positively and communicate effectively with a diverse group of students, faculty, staff, and visitors.
Preferred Qualifications
- Bilingual oral and written communication skills in English and Spanish, Chinese, Korean, or Vietnamese.
- Experience in using Adobe Acrobat, Illustrator, Photoshop, and/or similar software.
- Knowledge of Student Housing, university, and community resources, systems, and services.
Working Conditions
This position requires occasional weekend and evening work for opening and closing of residence halls. The incumbent must undergo a DOJ background check, including LiveScan fingerprinting, and be willing to return to work in case of disaster.
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