IT Support Specialist

1 day ago

Santa Monica, California, United States The William Warren Group Full time
Job Title: IT Support Specialist

At The William Warren Group, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide technical assistance to employees, troubleshoot issues, and maintain our systems.
  • Document and resolve support tickets, ensuring detail-oriented timely responses and accurate resolutions.
  • Create and maintain knowledge base articles to assist users and streamline support processes.
  • Troubleshoot intermediate networking issues for branch offices.
  • Document knowledge base articles to refine help desk workflows.
  • User Management:
    • Onboard and offboard users, administer all user accounts and groups on all systems.
    • Configure computer hardware, smart devices, and install software.
    • Coordinate equipment shipping and collection for branch offices.
    • Assist with office moves and relocations.
  • System Maintenance:
    • Track and update computer inventory to ensure accurate records.
    • Manage, update, and track internet and phone services for branch offices.
    • Oversee and coordinate with external vendors for security gate, internet, and telephone services.
  • On-Call Support:
    • Be available for off-hours support and maintenance as needed, including weekends.
Requirements:
  • Education: BA/BS Degree Preferred
  • Experience: 2-3 years' IT experience, proven experience as a help desk technician or other customer support role
  • Technical Skills: Extremely proficient with Windows, strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system, and Google Workspace
  • Organization/Multi-tasking: Exceptional organization skills, ability to allocate one's time effectively, work under pressure, and meet tight deadlines
  • Advanced Troubleshooting skills: Excellent problem-solving and analytical abilities, ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies
  • Relationship skills: ability to develop and sustain cooperative working relationships - both internal and external
  • Proficiency in English and excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer:
  • Medical, Dental, and Vision
  • 401(k) with Matching Contributions
  • Paid Time Off (PTO)
  • Holiday Perks
  • Performance-based Bonus
  • Team-building Events & Activities
  • Employee Assistance Program
  • Pet Insurance

The William Warren Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • IT Support Specialist

    6 days ago

    Santa Ana, California, United States Merge IT LLC Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.Job Summary:The IT Support Specialist will be responsible for:Providing technical...

  • Desktop Support Specialist

    4 weeks ago

    Santa Clara, California, United States Merge IT Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our team at Merge IT. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide complex technical support and assistance to...

  • Support Specialist

    1 month ago

    Santa Monica, California, United States 3D Supports, LLC Full time

    Job OverviewWe are seeking a dedicated and compassionate Support Specialist to join our team at 3D Supports, LLC. As a Support Specialist, you will work closely with individuals with developmental disabilities in their homes, providing personalized support and assistance to enhance their quality of life.Key Responsibilities:Provide support and instruction to...

  • Community Support Specialist

    3 weeks ago

    Santa Monica, California, United States Wyndy LLC Full time

    Community Support SpecialistWe are seeking a dedicated and compassionate Community Support Specialist to join our team at Wyndy LLC.The ideal candidate will possess excellent communication and interpersonal skills, empathy, and a strong commitment to improving the lives of others.Key Responsibilities:Foster a positive and inclusive community...

  • Event Support Specialist

    3 weeks ago

    Santa Monica, California, United States Coffee with Creme and Sugar Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Event Support Specialist to join our team at Coffee with Creme and Sugar. As an Event Support Specialist, you will be responsible for providing exceptional customer service, managing transactions, and maintaining a clean and organized work environment.Key ResponsibilitiesCustomer Service:...

  • Administrative Support Specialist

    4 weeks ago

    Santa Monica, California, United States Ampcus Full time

    Job SummaryAmpcus is seeking a highly skilled and experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide high-level administrative support to our team, ensuring the smooth operation of our day-to-day activities.Key ResponsibilitiesProvide administrative support to our team, including...

  • IT Support Specialist

    1 week ago

    Santa Monica, California, United States The William Warren Group Full time

    About The William Warren GroupThe William Warren Group is a privately held, entrepreneurial self-storage development, acquisition, property, and asset management company based in Santa Monica, CA. With a focus on investments in major metro markets across the United States, we offer significant cash flow, revenue growth, and long-term capital appreciation...

  • Technical Support Specialist

    3 weeks ago

    Santa Monica, California, United States Recharge Full time

    Job Title: Associate Technical Support EngineerAt Recharge, we're revolutionizing the way ecommerce brands manage subscriptions and grow their customer base. As an Associate Technical Support Engineer, you'll play a critical role in delivering exceptional support experiences to our merchants, empowering them to succeed in a rapidly evolving market.About the...

  • Technical Support Specialist

    1 month ago

    Santa Monica, California, United States Kixie Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and patient Technical Support Specialist to join our team at Kixie. As a Technical Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...

  • Event Support Specialist

    2 weeks ago

    Santa Monica, California, United States Coffee with Creme and Sugar Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Event Support Specialist to join our team at Coffee with Creme and Sugar. As an Event Support Specialist, you will be responsible for providing exceptional customer service, managing transactions, and maintaining a clean and organized work environment.Key ResponsibilitiesCustomer Service:...

  • After School Support Specialist

    2 weeks ago

    Santa Monica, California, United States Wyndy LLC Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as an After School Support Specialist at Wyndy LLC. As a key member of our team, you will play a vital role in providing support to students in our after school programs.Key ResponsibilitiesAssist students with homework and academic assignments, promoting a love of learning...

  • Dental Support Specialist

    1 day ago

    Santa Monica, California, United States Jason Ray DDS Inc Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Dental Support Specialist to join our team at Jason Ray DDS Inc. As a key member of our dental practice, you will play a vital role in ensuring the smooth operation of our clinic.Key ResponsibilitiesAssist our dentist with various procedures, including patient preparation, instrument handling,...

  • Executive Support Specialist

    4 weeks ago

    Santa Monica, California, United States Lotus West Properties Full time

    Job Description:We are seeking a highly organized and efficient Executive Support Specialist to join our team at Lotus West Properties. As a key member of our staff, you will provide administrative support to our CEO and their family, ensuring seamless day-to-day operations.Key Responsibilities:Calendar Management: Manage the CEO's calendar, scheduling...

  • Collision Repair Customer Support Specialist

    3 weeks ago

    Santa Monica, California, United States Tesla Full time

    Job Title: Collision Repair Customer Support SpecialistJob Summary:Tesla is seeking a highly skilled Collision Repair Customer Support Specialist to join our team. As a key member of our Body Repair Program, you will play a critical role in supporting our Internal Body Shop in all aspects of its Authorized Collision Program.Responsibilities:Work scheduling...

  • IT Support Specialist

    1 week ago

    Santa Ana, California, United States Merge IT Full time

    Job Title: IT Support EngineerWe are seeking a skilled IT Support Engineer to join our team at Merge IT. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.Main Responsibilities:Provide technical support and assistance to clients via phone, email, or...

  • IT Support Specialist

    2 weeks ago

    Santa Ana, California, United States Merge IT Full time

    IT Support Engineer Job DescriptionWe are seeking a skilled IT Support Engineer to join our team at Merge IT. As an IT Support Engineer, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.Main Responsibilities:Provide technical support to clients via phone, email, or in-person. Troubleshoot and...

  • IT Support Specialist

    1 week ago

    Santa Ana, California, United States Merge IT Full time

    IT Support Engineer Job DescriptionWe are seeking a skilled IT Support Engineer to join our team at Merge IT. As an IT Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.Main Responsibilities:Provide technical support to clients via phone, email, or...

  • Mental Health Support Specialist

    1 week ago

    Santa Monica, California, United States Lightfully Behavioral Health Full time

    Job SummaryLightfully Behavioral Health is seeking a Client Care Specialist (CCS) to join our team. As a CCS, you will play a vital role in supporting clients' psychological safety, completing accurate and timely documentation, and collaborating with therapists to update them on clients' outpatient needs and concerns.Key ResponsibilitiesUphold and maintain...

  • Pharmacy Support Specialist

    1 month ago

    Santa Monica, California, United States MVP Compounds Inc Full time

    Job OverviewAs a Pharmacy Support Specialist, you will play a crucial role in the efficient operation of our pharmacy. Your primary responsibility will be to assist in processing and fulfilling prescriptions, ensuring that all tasks are performed with accuracy and attention to detail. You will work under the supervision of a licensed pharmacist to deliver...

  • **Systems Support Specialist

    4 weeks ago

    Santa Monica, California, United States Naughty Dog Full time

    About the RoleWe are seeking a highly skilled Systems Support Specialist to join our team at Naughty Dog. As a key member of our IT department, you will be responsible for providing advanced technical support and resolving complex issues escalated from our Tier 1 and Tier 2 support teams.Key ResponsibilitiesDesign, build, and configure advanced custom PC...