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IT Support Specialist

1 month ago


Santa Monica, California, United States The William Warren Group Full time
Job Title: IT Support Specialist

At The William Warren Group, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide technical assistance to employees, troubleshoot issues, and maintain our systems.
  • Document and resolve support tickets, ensuring detail-oriented timely responses and accurate resolutions.
  • Create and maintain knowledge base articles to assist users and streamline support processes.
  • Troubleshoot intermediate networking issues for branch offices.
  • Document knowledge base articles to refine help desk workflows.
  • User Management:
    • Onboard and offboard users, administer all user accounts and groups on all systems.
    • Configure computer hardware, smart devices, and install software.
    • Coordinate equipment shipping and collection for branch offices.
    • Assist with office moves and relocations.
  • System Maintenance:
    • Track and update computer inventory to ensure accurate records.
    • Manage, update, and track internet and phone services for branch offices.
    • Oversee and coordinate with external vendors for security gate, internet, and telephone services.
  • On-Call Support:
    • Be available for off-hours support and maintenance as needed, including weekends.
Requirements:
  • Education: BA/BS Degree Preferred
  • Experience: 2-3 years' IT experience, proven experience as a help desk technician or other customer support role
  • Technical Skills: Extremely proficient with Windows, strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system, and Google Workspace
  • Organization/Multi-tasking: Exceptional organization skills, ability to allocate one's time effectively, work under pressure, and meet tight deadlines
  • Advanced Troubleshooting skills: Excellent problem-solving and analytical abilities, ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies
  • Relationship skills: ability to develop and sustain cooperative working relationships - both internal and external
  • Proficiency in English and excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer:
  • Medical, Dental, and Vision
  • 401(k) with Matching Contributions
  • Paid Time Off (PTO)
  • Holiday Perks
  • Performance-based Bonus
  • Team-building Events & Activities
  • Employee Assistance Program
  • Pet Insurance

The William Warren Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.