Desktop Support Specialist
3 days ago
We are seeking a highly skilled Desktop Support Specialist to join our team at Merge IT LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.
Job Summary:The successful candidate will have a strong background in desktop support, with experience in troubleshooting and resolving complex technical issues. You will be responsible for providing technical support to our clients, including desktop, software, and hardware installation, support, and distribution, as well as remote access technologies.
Key Responsibilities:- Provide technical support and assistance to clients via phone, email, and in-person
- Troubleshoot and resolve complex technical issues related to desktop, software, and hardware
- Install, configure, and maintain desktop systems, software, and hardware
- Provide training and documentation to clients on desktop systems and software
- Collaborate with other teams to resolve technical issues and improve overall client experience
- 2+ years of experience in desktop support
- Advanced knowledge of Windows desktop operating systems
- Expert-level knowledge of PC hardware, PC operating systems, and office automation software
- Intermediate knowledge of Windows Server Operating System and domain-related administrative tasks
- Ability to work in a fast-paced environment and prioritize multiple tasks
We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are an equal opportunity employer and comply with federal law. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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