Travel Booking Representative

5 days ago


Alpharetta, Georgia, United States Bakkt LLC Full time
Customer Support Role

Bakkt LLC offers an estimated annual salary of $55,000 to $65,000 for the Customer Support Representative position, based on national averages and market conditions. This role involves working with customers to resolve their travel-related inquiries and provide exceptional customer service.

Key Responsibilities:

  • Handle inbound customer calls, emails, and chats efficiently
  • Process new travel bookings for air, car, and hotel services
  • Manage existing travel bookings, including cancellations and changes
  • Resolve open issues and report any customer complaints or site production issues
  • Assist customers with navigating the website and online booking process
  • Upsell or cross-sell relevant travel services to enhance customer experience

Essential Qualifications:

  • High school diploma or equivalent; a bachelor's degree is not necessary but may be beneficial
  • Minimum three years of customer-facing experience in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Professionalism and ability to work under pressure
  • Familiarity with Microsoft Office Suite and basic computer skills
  • Ability to multitask and manage multiple responsibilities simultaneously


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