Back Office Management Professional

7 days ago


Alpharetta, United States Futura North America Full time
Key Responsibilities:
  • Commercial Back Office Management:
    • Handle all administrative tasks related to commercial operations.
    • Process and manage orders for spare parts and service requests.
    • Maintain and update customer records and files.
    • Draft correspondences and other formal documents.
    • Plan and schedule appointments and events.
    • Develop and implement organized filing systems.
    • Process customer orders, verifying content (billing/delivery address, quantity, amounts, Incoterms), and writing order acknowledgments.
  • Travel Coordination:
    • Organize and book travel arrangements for technical staff, including flights, hotels, and transportation.
    • Ensure travel plans are cost-effective and align with company policies.
    • Prepare and distribute itineraries to technical staff.
  • Expense Management:
    • Collect, review, and process expense reports submitted by technical staff.
    • Ensure all expenses are documented and comply with company policies.
    • Handle any discrepancies or issues related to expense reports.
  • Customer Payment Management:
    • Monitor customer accounts and follow up on outstanding payments.
    • Send reminders and communicate with customers regarding overdue invoices.
    • Relaunch installments and unpaid payments.
    • Work closely with the finance team to resolve any payment-related issues.
  • Customer Service:
    • Serve as the primary point of contact for customers regarding spare parts and service inquiries.
    • Provide exceptional customer service and support to ensure customer satisfaction.
    • Address and resolve customer complaints or issues promptly and professionally.
    • Manage customer communication, including defining needs and clarifying requests.
    • Send request acknowledgments to customers and follow up on pending responses or additional information.
    • Write commercial offers according to client needs and ensure translation of articles into the client's language.
Requirements:
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Proven experience in a similar role, preferably within the industrial machinery sector.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Knowledge of travel booking systems and expense management software.
  • Customer-oriented mindset with a commitment to providing high-quality service.
  • Ability to prioritize and multitask.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
Benefits:
  • Competitive salary: $60,000 - $80,000 per year.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Opportunities for professional development and growth.
  • Dynamic and supportive work environment.


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