Digital Asset Customer Service Associate

2 days ago


Alpharetta, Georgia, United States Bakkt LLC Full time
Job Description

We offer an attractive compensation package for the Digital Asset Customer Service Associate position, estimated to be around $55,000 to $65,000 per year, based on industry standards and market conditions. In this role, you will be responsible for delivering exceptional customer service and support related to travel bookings.

Main Responsibilities:

  • Respond to customer inquiries and resolve their travel-related concerns
  • Process new travel bookings and make necessary adjustments to existing bookings
  • Collaborate with internal teams to ensure seamless customer experiences
  • Develop and maintain knowledge of company products and services
  • Stay up-to-date with industry trends and developments to improve customer service

Required Skills and Qualifications:

  • High school diploma or equivalent; a bachelor's degree is not necessary but may be beneficial
  • At least three years of customer-facing experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic proficiency in Microsoft Office Suite and computer skills


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