Service Dispatcher Coordinator

1 day ago


Louisville, Kentucky, United States Restaurant Service Solutions Full time
Job Title: Field Service Operations Manager

Restaurant Service Solutions is seeking a highly motivated and detail-oriented Field Service Operations Manager to join our team in Louisville, KY. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for ensuring seamless operations.

  • The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.

We are a leading provider of technology solutions for the restaurant industry, and we pride ourselves on delivering exceptional customer service and support. As our Field Service Operations Manager, you will play a critical role in coordinating field service resources, maximizing efficiency, and ensuring client satisfaction.

Key Responsibilities:

  • Manage daily scheduling and dispatching of field technicians to optimize routes and reduce travel time.
  • Develop and maintain relationships with subcontractors and internal teams to ensure effective collaboration.
  • Monitor and analyze performance metrics to identify areas for improvement and implement process changes.
  • Provide training and support to new hires and existing staff to ensure they have the necessary tools and knowledge to excel in their roles.
  • Work closely with our Help Desk and Projects teams to ensure seamless coordination and communication.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Minimum 3 years of experience in field service management, logistics, or a related field.
  • Strong analytical and problem-solving skills, with attention to detail and ability to multitask.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proficiency in software systems such as CRM, GPS tracking, and project management tools.

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