Heating Services Coordinator

7 days ago


Louisville, Kentucky, United States Chapman Heating and Cooling Full time
Job Overview

We are seeking a highly skilled Heating Services Coordinator to join our team at Chapman Heating and Cooling, a 45-year-old company continuing to grow and expand its services.

Estimated Salary: $55,000 - $65,000 per year, depending on experience.

Key Responsibilities:

The successful candidate will be responsible for providing exceptional customer service, assisting with marketing support, and scheduling duties.

This includes:

  • Answering incoming calls promptly and assisting customers with HVAC inquiries, service scheduling, and related questions.
  • Scheduling HVAC service appointments, coordinating with technicians, and ensuring timely responses to customer needs.
  • Maintaining accurate records of service schedules and customer interactions.
Requirements:

To excel in this role, the ideal candidate should possess excellent phone etiquette and organizational skills.

Additionally, they should have strong customer service skills and experience in a similar role, proficiency in social media platforms, content creation, and web design capabilities, familiarity with email marketing tools and strategies, basic understanding of web content management, knowledge of Google Analytics, and excellent communication and interpersonal skills.

About Us:

Chapman Heating and Cooling is dedicated to delivering top-notch heating services to our valued customers. We strive to provide prompt, reliable, and efficient solutions to meet their needs.



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