Field Service Operations Manager
6 days ago
At Restaurant Service Solutions, we are committed to providing exceptional service and support to our clients. We are seeking a skilled Logistics and Scheduling Specialist to join our team in Louisville, KY. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for ensuring seamless operations.
- The estimated salary for this role is $55,000 - $75,000 per year, depending on experience.
We offer a competitive benefits package, including medical insurance, dental insurance, vision insurance, 401k with employer match, company-paid life insurance, short-term disability insurance, and long-term disability insurance. Our team members also enjoy up to 21 days off in the first full year.
Key Responsibilities:
- Coordinate daily scheduling and dispatching of field technicians to optimize routes and reduce travel time.
- Develop and maintain relationships with subcontractors and internal teams to ensure effective collaboration.
- Monitor and analyze performance metrics to identify areas for improvement and implement process changes.
- Provide training and support to new hires and existing staff to ensure they have the necessary tools and knowledge to excel in their roles.
- Work closely with our Help Desk and Projects teams to ensure seamless coordination and communication.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Minimum 3 years of experience in field service management, logistics, or a related field.
- Strong analytical and problem-solving skills, with attention to detail and ability to multitask.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proficiency in software systems such as CRM, GPS tracking, and project management tools.
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