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Front Desk Associate
2 months ago
At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Front Desk Agent II at Club Wyndham Waikiki Beach Walk Resort, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an exceptional stay.
Key Responsibilities:- Provide warm welcomes and extend hospitality with heart to guests from around the world
- Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions
- Process cash and credit card transactions with accuracy and attention to detail
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner
- Promote teamwork and quality service through daily communications and coordination with other departments
- Competitive hourly rate starting at $26.50
- Medical, dental, and vision insurance
- Discounted hotel and resort stays
- Employee stock purchase program
- Tuition reimbursement
- 401(k) retirement savings with company match
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write, and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment
We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [insert email].