Front Desk Associate

2 months ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Bell Attendant to join our team at Hilton Grand Vacations. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Greeting and Assistance: Greet guests as they arrive and depart from the property, assisting them with luggage and other needs.
  • Luggage Handling: Transport guest luggage to/from the point of arrival/departure to their assigned room and between room changes.
  • Front Desk Support: Assist with unloading/loading of vehicles, guest requests and services, retrieval of items, etc.
  • Accommodation Knowledge: Maintain complete knowledge at all times of all hotel features/services, including room types and layout, rates, expected arrivals/departures, availability.
  • Concierge Services: Assist guests with concierge related services, including knowledge of hotel functions, local restaurants, special events, city attractions, and guest amenities.
  • Logistics and Maintenance: Maintain an accurate Bell Log of guest calls and file in Bell Log Binder, retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location, and monitor and maintain appearance of lobby areas and luggage holding room.
  • Communication and Teamwork: Offer Welcome Amenities to all guests, maintain full stock of Amenity Drinks and Oshi Bori Towels, and assist the valet team in greeting arriving and returning guests.
Requirements
  • Education: High School diploma, GED or equivalent.
  • Experience: 1+ years of customer service experience, preferably in the hotel or hospitality industry.
  • Skills: Excellent ability to communicate in English, both verbally and written, and the ability to bend, stoop, walk and lift/push/pull up to 100 lbs. with or without reasonable accommodation.

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