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Customer Service Leader

2 months ago

Rome, New York, United States Hannaford Supermarkets Full time
{"Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities

* Provide excellent customer service and resolve issues quickly and courteously
* Lead and motivate front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
* Supervise performance of all duties and responsibilities of front-end and service desk/kiosk associates
* Maintain effective work schedules and ensure a smooth operation of the front-end and service desk/kiosk areas
* Handle cash pickups and change orders as requested and log as required
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees

Requirements

* Effective communication and customer service skills
* Ability to lead and motivate associates to meet business objectives
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and adapt to changing situations
* High school diploma or equivalent required
* Previous experience in a customer-facing role or leadership position preferred

What We Offer

* Competitive hourly rate of $24.75
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all associates and applicants.

Job Requisition

Job Requisition: 386327_external_USA-NY-Rome