Customer Service Ambassador
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers.
Key Responsibilities:- Greet Customers: Greet customers in a friendly and professional manner, providing a warm and welcoming experience.
- Provide Concierge Services: Provide concierge services to pilots and customers, including making reservations as required.
- Invoicing and Record Keeping: Invoicing for services rendered to customers and pilots, and record customer preferences in our CSI system.
- Proactive Preparation: Proactively prepare for all incoming aircraft, ensuring a seamless and efficient experience for our customers.
- Feedback and Communication: Provide timely feedback to the company regarding service failures or customer concerns, and communicate effectively with customers, pilots, and team members.
- Partnership and Teamwork: Partner with our line service team to meet and exceed customer service expectations, and maintain a neat and organized work area at all times.
- Customer Service Experience: Previous customer service experience, preferably in the service industry.
- Education: High School Diploma or equivalent.
- Availability: Ability to work evenings, weekends, and holidays, as required.
- Language Skills: Bi-lingual skills are preferred.
We offer a comprehensive benefits package, including a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
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Rome, New York, United States Freeman Holdings Group Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their...
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