Customer Service Ambassador

4 weeks ago


Rome, New York, United States Freeman Holdings Group Full time
Customer Service Representative

At Freeman Holdings Group, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.

Key Responsibilities:
  • Greet customers in a friendly and professional manner
  • Provide concierge services to pilots and customers, including making reservations as needed
  • Invoice customers and pilots for services rendered
  • Record customer preferences in our CSI system
  • Proactively prepare for incoming aircraft
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Partner with the line service team to meet and exceed customer service expectations
  • Maintain a neat and organized work area, including the front desk, lobby, and FBO amenities
Requirements:
  1. Customer service experience, preferably in the service industry
  2. High school diploma or equivalent
  3. Ability to work evenings, weekends, and holidays
  4. Zero tolerance for substance abuse
Competencies:
  1. Customer focus - naturally outgoing and extroverted
  2. Strong communication skills, including phone, in-person, and radio communication
  3. Proficiency in Microsoft Office products and point of sale programs
  4. Basic mathematical knowledge
  5. Ability to operate a motor vehicle and be insurable by our company insurance policy
Work Environment:

This position operates in a professional environment, which may include exposure to various weather conditions and direct contact with moving and non-moving aircraft.

Physical Demands:
  1. Ability to lift 25 pounds
  2. Stand to greet customers during verbal exchanges and walk throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Benefits:

We offer a comprehensive benefits package, including a matching 401(k) program, paid time off, and medical, dental, and vision coverage. We value your hard work and offer performance-based bonuses.



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