Customer Service Ambassador
4 weeks ago
At Freeman Holdings Group, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.
Key Responsibilities:- Greet customers in a friendly and professional manner
- Provide concierge services to pilots and customers, including making reservations as needed
- Invoice customers and pilots for services rendered
- Record customer preferences in our CSI system
- Proactively prepare for incoming aircraft
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with the line service team to meet and exceed customer service expectations
- Maintain a neat and organized work area, including the front desk, lobby, and FBO amenities
- Customer service experience, preferably in the service industry
- High school diploma or equivalent
- Ability to work evenings, weekends, and holidays
- Zero tolerance for substance abuse
- Customer focus - naturally outgoing and extroverted
- Strong communication skills, including phone, in-person, and radio communication
- Proficiency in Microsoft Office products and point of sale programs
- Basic mathematical knowledge
- Ability to operate a motor vehicle and be insurable by our company insurance policy
This position operates in a professional environment, which may include exposure to various weather conditions and direct contact with moving and non-moving aircraft.
Physical Demands:- Ability to lift 25 pounds
- Stand to greet customers during verbal exchanges and walk throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
We offer a comprehensive benefits package, including a matching 401(k) program, paid time off, and medical, dental, and vision coverage. We value your hard work and offer performance-based bonuses.
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