Customer Service Ambassador

2 months ago


Rome, New York, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our customers, and contributing to the overall success of our organization.

Key Responsibilities
  • Provide top-notch customer service to internal and external customers, ensuring their needs are met and exceeded.
  • Utilize smartphone-based technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Operate and maintain U-Haul equipment, including trucks and trailers, to ensure they are in good working condition.
  • Assist customers with equipment inspections, maintenance, and repairs, providing expert guidance and support.
  • Prepare rental invoices and process equipment returns, ensuring timely and accurate transactions.
  • Install hitches and trailer wiring, and perform other duties as assigned.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and dynamic, with moderate risks and discomforts. Employees may be required to wear protective gear and work in a variety of settings, including indoors and outdoors.

Physical Demands

The work requires physical exertion, including long periods of standing, moving around, and lifting equipment weighing up to 50 pounds.

Benefits
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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