Patient Service Representative II Float Oncology

1 week ago


Wauwatosa, Wisconsin, United States Advocate Health Full time
Job Summary

Advocate Health is seeking a highly skilled Patient Service Representative II Float Oncology to join our team. As a key member of our patient services team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a seamless and efficient experience throughout their visit.

Key Responsibilities
  • Registration and Scheduling: Register patients, obtain demographic and insurance information, verify insurance coverage, collect co-pays, deductibles, and previous balances, and post payments and updates demographic and insurance information.
  • Appointment Scheduling: Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules, and provide accurate, detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients.
  • Problem Resolution: Identify, report, and resolve problems regarding registration or authorizations to appropriate individuals and departments.
  • Customer Service: Provide exceptional customer service to patients and their families, responding to routine requests for information, answering telephone calls, and taking messages.
  • Communication: Communicate effectively with patients, staff, and physicians, providing clear and concise information regarding patient care and services.
  • Team Collaboration: Act as a resource to patient services staff, resolving moderately complex patient concerns, and assist department leadership with orientation and training for patient services staff.
Requirements
  • Education: High School Graduate.
  • Experience: Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration, and department/medical clinic reception.
  • Skills: Excellent customer service skills, demonstrated ability to effectively act as a resource to other staff, excellent communication (written and verbal) and interpersonal skills, intermediate computer skills, and understanding of basic medical terms and abbreviations.
Working Conditions
  • Exposed to normal medical office environment, may be exposed to potentially ill patients.
  • Must be able to sit for extended periods of time.
  • Operates all equipment necessary to perform the job.


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