Technical Support Specialist

4 days ago


Minneapolis, Minnesota, United States ACL Digital Full time

**Job Title: Technology Support Specialist I**

**Location:** Onsite

**Duration:** 9 months with possible extension

  • The Technology Support Specialist I performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
  • The Technology Support Specialist I assists others in the technology department, as needed. Under direct supervision, provides after-hours service for escalated issues from the supervisor.
  • Assists with the deployment of hardware and software to clients (including the installation, configuration, and testing of basic firm hardware). Assists with new hire processing (account requests, verification, basic equipment configuration). Performs basic software troubleshooting and hardware triage support.
  • Assists with the equipment and set-up for conference/meeting facilities, as directed. Assists with off-site support for client functions/meetings. Handles minor administrative functions such as moving and delivering equipment to clients. Performs administrative tasks, such as changing passwords.
  • Handles minor functions such as moves, adds, changes, etc. Responds to customer inquiries concerning support requests, systems status, and network connectivity. Resolves hardware and software problems for firm-standard hardware/software. Records inquiries, and repair/service requests.
  • Diagnoses problems through research, isolation, and resolution steps using automated systems via Remedy. Reports problems with procedures and makes suggestions for improvements. Escalates to or consults with senior staff when a solution is unclear. Coordinates, tracks, and maintains inventory, including software and documentation upgrades, distributions, and licenses.
  • Processes firmwide requests for software and documentation. Tracks software licenses to ensure that the firm does not violate its agreements, and works with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinates mass distributions, including on-site software duplication and documentation reproduction. Makes recommendations to management regarding update and maintenance processes. Performs administrative duties, as required.


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