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Technical Support Specialist
2 months ago
We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our support team. The role of the IT Support Technician is crucial in troubleshooting and resolving both software and hardware challenges faced by our franchisees in utilizing proprietary and third-party applications.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues efficiently.
- Assist franchisees in understanding and utilizing our systems effectively.
- Maintain a high level of professionalism and confidentiality while interacting with franchisees.
Essential Qualifications:
- 2 to 4 years of experience in computer support or relevant education, with A+ and/or Network+ certification being advantageous.
- Strong knowledge of personal computers and operating systems, along with troubleshooting skills and networking experience. Familiarity with Point-of-Sale systems is a plus.
- Detail-oriented individuals with excellent problem-solving abilities and strong verbal and written communication skills are preferred.
- Proven customer service experience, showcasing professionalism, tact, and diplomacy.
- Willingness to work evenings, weekends, and holidays as required.
The IT Help Desk Technician position is based at our corporate location. The annual salary range is competitive, complemented by a discretionary profit-sharing plan and an attractive benefits package.
At Winmark, we prioritize cultivating strong relationships and making a positive impact in our communities. We are committed to providing a supportive environment where employees can thrive and grow in their careers.
In return for your expertise, we offer comprehensive health and welfare benefits, including a low premium health plan, dental coverage, company-paid life insurance, generous paid time off, profit sharing, and a 401(k) retirement plan. Our culture emphasizes open communication, relationship building, and the well-being of our employees, with opportunities for career advancement and professional development.
We welcome local candidates to explore this opportunity.
