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Technical Customer Support Specialist

2 months ago

Minneapolis, Minnesota, United States BCForward Full time
Job Description

BCForward is currently seeking a highly motivated Technical Customer Support Specialist for a remote opportunity.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer interactions and issues
  • Stay up-to-date with product knowledge and technical skills

Requirements:

  • 2+ years of experience in technical customer support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical skills and knowledge of software applications
  • Ability to work independently and as part of a team

Benefits:

  • Comprehensive benefits package including major medical, HSA, dental, vision, and 401k
  • Opportunities for professional growth and development
  • Flexible work arrangements and remote work options

About BCForward:

BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.

We are an equal-opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.