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Technical Support Specialist
2 months ago
Company Overview
At Motorola Solutions, we are driven by a common mission - empowering individuals to excel in critical moments. Our commitment to safety is reflected in our innovative technologies that enhance security across various sectors.
We are dedicated to developing advanced communication devices and networks, AI-enhanced video surveillance, and integrated command center solutions that unify voice, video, and data.
Our efforts are focused on connecting public safety organizations and businesses, fostering collaboration essential for timely assistance.
Department Overview
At Motorola Solutions, we strive to support individuals in crucial situations. Our technology enables first responders to navigate challenging environments effectively. Our work is impactful, innovative, and we encourage you to discover it.
About Us
Motorola Solutions stands as a leader in professional mobile communication systems, boasting a rich history of technological advancements and a worldwide network of systems.
The primary focus of our team is to implement critical digital mobile communication systems for Commercial Communications clients, particularly in supporting Xcel Energy's land mobile radio systems.
Job Description
The Technical Support Specialist will deliver expert assistance for specialized systems and product applications.
Key Responsibilities:
- Conduct advanced diagnostics on software-driven electronics.
- Provision communication system infrastructure.
- Optimize performance of RF and Broadband architectures, including legacy analog and advanced digital P25 systems.
Additional Responsibilities:
- Maintain, enhance, test, and document intricate communication systems.
- Execute preventative maintenance routines to ensure optimal system functionality, focusing on trend analysis and documentation.
- Manage server hardware/OS and software infrastructure, troubleshooting to resolve system/application issues.
- Collaborate with engineering, project management, and sales teams to effectively support advanced communication systems that meet or exceed client expectations.
Qualifications:
- Network+, CompTIA, or similar certification is highly desirable.
- Proficient in the installation, configuration, and maintenance of computer networks, including cabling, routers, switches, firewalls, and bridges.
- Understanding of RF, telecommunications, and wired communication systems, such as LAN and WAN.
- Knowledge of computer systems (hardware, operating systems, and applications) and intermediate networking skills.
Familiarity with testing equipment (e.g., T1 and Ethernet testers, antenna system analyzers, communications systems analyzers, spectrum analyzers, cable testers, wattmeters) is essential. Experience with logging systems, RF interfaces, and networking equipment is preferred. Knowledge of LTE or Private LTE systems, including Nokia, Juniper Routers, and Aruba Switches configuration is advantageous.
We seek self-motivated individuals who can quickly adapt to new technologies. Strong verbal and written communication skills are essential.
Additional Requirements:
- A valid driver's license with no traffic violations.
- Ability to perform physically demanding tasks.
- Must obtain a government security clearance within a specified timeframe.
Benefits:
Motorola Solutions offers a comprehensive benefits package, including:
- Incentive Bonus Plans
- Medical, Dental, and Vision coverage
- 401K with Company Match
- Generous Paid Time Off
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
EEO Statement:
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We are proud of our inclusive culture, empowering every employee to be their authentic selves and perform their best work in pursuit of a safer world.
