Technical Support Specialist

2 weeks ago

Minneapolis, Minnesota, United States All Surfaces Inc Full time
Position Overview

Summary: The IT Helpdesk Coordinator plays a crucial role in delivering exceptional technical assistance to users by identifying and resolving various technical challenges, addressing inquiries, and aiding with IT-related tasks to ensure seamless operations. This role is designed to minimize disruptions and enhance user experience.

Work Arrangement: This position offers a hybrid work model.

Key Responsibilities:

  • Technical Assistance:
    • Manage initial user inquiries, assess issues, and provide resolutions or escalate as necessary.
    • Deliver consistent support, troubleshooting, and resolution of IT-related problems while maintaining clear communication with users throughout the process.
    • Support hardware, peripherals, and mobile devices, including troubleshooting and maintenance tasks.
    • Assist with applications such as Office 365 and other productivity and collaboration tools.
    • Proactively suggest and implement solutions to prevent recurring issues.
    • Escalate complex or unresolved matters to advanced support teams when required.
  • User Account Management:
    • Facilitate password resets and account unlocks to ensure secure access.
    • Oversee user account management, including setup, updates, and deactivation.
    • Execute the installation, configuration, deployment, and updates of devices, software applications, and operating systems.
  • Documentation and Training:
    • Create and maintain support tickets in an IT Service Management (ITSM) system to ensure comprehensive documentation of issues and resolutions.
    • Keep accurate records of assets, including equipment and licenses.
    • Contribute to the development and upkeep of a knowledge base, documenting standards for processes and configurations.
    • Assist users in effectively utilizing IT systems, applications, and hardware, and contribute to FAQs and documentation for common issues.
  • Ensure compliance with established security protocols, support, and service management policies, documenting all activities for auditing and future reference.

Essential Attributes:

  • Self-motivated and results-oriented, capable of managing multiple tasks while maintaining productivity.
  • Detail-oriented with a proactive and collaborative approach to problem-solving.
  • Strong customer service skills, including active listening, empathy, and a sense of urgency.
  • Excellent verbal and written communication abilities.
  • Willingness to learn and adapt to evolving technologies and business requirements.
  • A genuine interest in delivering high-quality technical solutions.

Qualifications:

  • Associate's degree or specialized training in Information Technology is preferred.
  • CompTIA A+ Certification is a plus.
  • Minimum of 2 years of hands-on technical support experience in a corporate environment.
  • Proficient in common hardware, software, and technologies, including Windows 10/11, desktops, laptops, tablets, Mobile Device Management (MDM), VPN, and Office 365 applications.
  • Basic understanding of Active Directory, Azure AD, MFA platforms, networking, and server concepts.
  • Familiarity with remote management tools.
  • Experience with ITSM systems is advantageous.
  • Ability to travel for on-site support as needed.

Preferred Qualifications:

  • Knowledge of endpoint security and basic cybersecurity principles.
  • Relevant certifications such as Microsoft 365 Certified: Fundamentals or Microsoft Office Specialist: Associate are desirable.

  • Technical Support Specialist

    2 days ago

    Minneapolis, Minnesota, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Job DescriptionJob Title: Technical Support SpecialistCompany: netPolarity, Inc. (Saicon Consultants, Inc.)Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide high-level technical support, guidance, and advice to personnel in various areas, including networking, telecommunications,...

  • Technical Support Specialist

    6 hours ago

    Minneapolis, Minnesota, United States Converge Technology Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Converge Technology Solutions. As a Technical Support Specialist, you will be responsible for providing high-quality solutions to our customers to ensure their investment in technology aligns with their business objectives.Key ResponsibilitiesDeploy, Install, Upgrade,...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Position Overview:The Technical Support Specialist provides Level 1 technical assistance for primary incident resolution or escalation to Level 2 support teams as necessary. Key responsibilities encompass initial documentation, troubleshooting, research, and resolution of incoming incidents and requests related to the utilization of supported software and...

  • Technical Customer Support Specialist

    4 days ago

    Minneapolis, Minnesota, United States BCForward Full time

    Job DescriptionBCForward is currently seeking a highly motivated Technical Customer Support Specialist for a remote opportunity.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve customer complaints and issues in a timely and professional mannerCollaborate with internal teams to resolve complex technical...

  • Technical Support Specialist I

    4 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...

  • Technical Support Associate

    5 days ago

    Minneapolis, Minnesota, United States BGM Group Full time

    Job DescriptionCompany OverviewBGM Group is a leading IT outsourcing firm that provides top-notch services to small and mid-size businesses. Our team is passionate about delivering exceptional customer service, and we take pride in our ability to provide thought leadership to our clients.Job SummaryWe are seeking a highly motivated and detail-oriented...

  • Technical Support Specialist

    3 days ago

    Minneapolis, Minnesota, United States Cirtec Medical Corporation Full time

    Job SummaryCirtec Medical Corporation is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to resolve Requests and Incidents reported through our Service Desk platform.Key ResponsibilitiesProvide timely response to and resolution of IT Service Desk Requests...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Motorola Soutions Full time

    Company OverviewAt Motorola Solutions, we are driven by a common mission - empowering individuals to excel in critical moments. Our commitment to safety is reflected in our innovative technologies that enhance security across various sectors. We are dedicated to developing advanced communication devices and networks, AI-enhanced video surveillance, and...

  • Technical Support and Assembly Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Axalta Full time

    Job Overview: As a Technical Support and Assembly Specialist, you will play a pivotal role in ensuring product excellence and enhancing customer satisfaction. Key Responsibilities: Deliver comprehensive customer assistance for all X-Pert hardware and software through various communication channels, including phone support and occasional on-site...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States All Surfaces Inc Full time

    Position OverviewSummary: The IT Help Desk Coordinator plays a crucial role in delivering exceptional technical assistance to users by identifying and resolving technical challenges, addressing inquiries, and supporting IT-related tasks. This ensures that IT concerns are managed swiftly and effectively to reduce operational interruptions.Work Environment:...

  • Technical Support

    4 weeks ago

    Minneapolis, Minnesota, United States Greenheck Full time

    Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States All Surfaces Inc Full time

    Position OverviewSummary: The IT Help Desk Coordinator plays a crucial role in delivering exceptional technical assistance to end users by diagnosing and resolving various technical challenges, addressing inquiries, and supporting IT-related tasks to ensure swift and effective resolution of IT issues, thereby minimizing operational disruptions.This role...

  • Technical Support Specialist for Software Solutions

    2 weeks ago

    Minneapolis, Minnesota, United States EAC Product Development Solutions Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to join our team at EAC Product Development Solutions. This role involves engaging with various stakeholders, including System Administrators, Field Consultants, Developers, and Engineers, to address software-related challenges associated with our product integrations.Key...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States MacPhail Center for Music Full time

    Job OverviewPosition Title: IT Support TechnicianReports To: Director of ITStatus: Non-Exempt; part-time, 24 hours per weekLocation: OnsiteSchedule: Tuesday – Friday, 4 PM – 8 PM; Saturday, 9 AM – 5 PMSchedule may vary based on departmental requirements.Position SummaryThe IT Support Technician plays a crucial role in assisting users with technical...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Winmark – the Resale Company Full time

    We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our support team. The role of the IT Support Technician is crucial in troubleshooting and resolving both software and hardware challenges faced by our franchisees in utilizing proprietary and third-party applications.Key Responsibilities:Provide...

  • Client Services Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States Ledgent Technology Full time

    Client Services Engineer - Technical Support SpecialistDirect Hire, Full Time, RemoteCompensation: $85k - $95k Ledgent Technology, a prominent provider in the OEM-compatible imaging supplies and components sector, is in search of a Client Services Engineer. This position is crucial for delivering outstanding technical assistance, ensuring service excellence,...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Winmark – the Resale Company Full time

    We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our skilled team. As a Support Center Technician, you will play a crucial role in diagnosing and addressing software and hardware inquiries related to our franchisees' utilization of proprietary and third-party applications.Key...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States MacPhail Center for Music Full time

    Job OverviewPosition Title: IT Support TechnicianReports To: Director of ITStatus: Non-Exempt; part-time, 24 hours per weekLocation: Minneapolis, onsiteSchedule: Tuesday – Friday, 4 PM – 8 PM; Saturday, 9 AM – 5 PMSchedule subject to change based on departmental requirements.Position SummaryThe IT Support Technician plays a crucial role in assisting...

  • Field Service Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States Kodak Full time

    Field Service Engineer - Technical Support SpecialistWe are seeking a dedicated Field Service Engineer to join our team. In this role, you will be responsible for the installation, upkeep, and repair of Kodak and multi-vendor systems at client locations. Your expertise will ensure that hardware, software, and networking products operate efficiently and meet...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Winmark – the Resale Company Full time

    We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our dynamic team. As a key player in our support center, you will be instrumental in diagnosing and resolving both software and hardware challenges faced by our franchisees in utilizing the Company's proprietary and third-party applications.Key...