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Technical Support Specialist

2 months ago

Minneapolis, Minnesota, United States MacPhail Center for Music Full time
Job Overview

Position Title: IT Support Technician
Reports To: Director of IT
Status: Non-Exempt; part-time, 24 hours per week
Location: Onsite
Schedule: Tuesday – Friday, 4 PM – 8 PM; Saturday, 9 AM – 5 PM
Schedule may vary based on departmental requirements.


Position Summary

The IT Support Technician plays a crucial role in assisting users with technical issues through effective communication and problem-solving. This role involves addressing straightforward technical challenges and escalating more complex issues to senior IT staff. Additionally, the technician supports various projects and ongoing operations within the IT department.


Key Responsibilities
  • Address Help Desk inquiries related to software and hardware malfunctions, user challenges, software and hardware installations, and equipment loans.
  • Enhance and streamline IT systems and resources.
  • Manage toner supplies for organizational printers and copiers.
  • Prepare technology setups for meetings and events.
  • Offer audio/visual support during organizational events.
  • Conduct individual training sessions for employees on phone and software usage.
  • Perform additional tasks as required.

Qualifications

Education: Associate degree, post-secondary certification, or equivalent experience. A+ certification is preferred.
Experience: 3-5 years in computer support, with 1-3 years in customer service. Proven troubleshooting skills are essential. Prior experience in customer service and audio/video operations is advantageous.
Skills and Abilities: Proficient in Microsoft operating systems and PC hardware. Excellent verbal and interpersonal communication skills are required. Strong initiative, organizational, and time-management capabilities are necessary. Ability to handle multiple tasks simultaneously.


Physical Requirements

Occasional lifting of up to 50 lbs. Frequent sitting and working at a keyboard for extended periods. Occasional walking, climbing, descending stairs, stooping, bending, and kneeling.


Note: Candidates must reside in Minnesota.

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