Technical Support and Assembly Specialist

2 weeks ago


Minneapolis, Minnesota, United States Axalta Full time
Job Overview:

As a Technical Support and Assembly Specialist, you will play a pivotal role in ensuring product excellence and enhancing customer satisfaction.

Key Responsibilities:
  • Deliver comprehensive customer assistance for all X-Pert hardware and software through various communication channels, including phone support and occasional on-site visits.
  • Document all interactions with customers, capturing essential details such as customer identity, status updates, issues encountered, and actions taken using SalesForce.
  • Manage the processing of necessary documentation for repair orders, invoices, and service requests, ensuring proper approvals are obtained when required.
  • Engage with customers and vendors to resolve outstanding issues and manage the return of loaner equipment.
  • Efficiently prepare and dispatch customer and repair orders, adhering to established timelines.
  • Conduct hardware repairs and refurbishments on all distributed products, ensuring defective components are returned to vendors under warranty.
  • Oversee the procurement of parts and supplies, maintaining a sufficient inventory of both resale and spare components.
  • Maintain accurate records of X-Pert drawings, parts/material inventories, and lid/can collections.
  • Ensure the proper functioning of the X-Pert slide machine and manage slide inventory to meet production deadlines.
  • Collaborate with X-Pert Engineers and Programmers on product innovation, testing, and troubleshooting as needed.
  • Perform additional tasks as assigned to support team objectives.
About Axalta:

Axalta is a leader in the coatings industry, dedicated to providing innovative solutions that protect and enhance our customers' products. Our technologies are designed to combat various environmental challenges, including heat, light, corrosion, and chemicals, while also adding aesthetic value through vibrant finishes.

Operating across two primary segments—Performance Coatings and Mobility Coatings—Axalta serves diverse markets, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle sectors, globally. With a presence in over 140 countries and the capability to coat 30 million vehicles annually, we are committed to sustainability and have set ambitious goals for carbon neutrality by 2040, alongside numerous other initiatives aimed at optimizing our customers' operations.

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