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Technical Support Specialist

2 months ago

Minneapolis, Minnesota, United States Winmark – the Resale Company Full time

We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our skilled team. As a Support Center Technician, you will play a crucial role in diagnosing and addressing software and hardware inquiries related to our franchisees' utilization of proprietary and third-party applications.

Key Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Utilize your knowledge of PCs and operating systems to troubleshoot and resolve issues effectively, with networking experience being a significant advantage.
  • Demonstrate strong problem-solving abilities and excellent communication skills, both verbal and written, to ensure clear interactions with franchisees.
  • Maintain a detail-oriented approach while managing multiple cases and projects, showcasing strong organizational and time management skills.
  • Exhibit professionalism and confidentiality in all interactions, ensuring a positive experience for franchisees.
  • Availability for evening, weekend, and holiday shifts is required, with schedules rotated among staff.

This IT Support Center Technician position is based in a collaborative environment where you will work alongside individuals who are passionate about building strong relationships and making a positive impact in the community.

In return for your expertise, we offer a competitive salary range, along with a comprehensive benefits package that includes health insurance, dental coverage, life insurance, generous paid time off, profit sharing, and a 401(k) retirement plan.

At our company, we prioritize the well-being of our employees and foster a culture of growth and development, providing opportunities for career advancement from within.

We encourage local candidates to consider this opportunity.