Oncology Office Coordinator

1 week ago

Las Vegas Nevada, United States Comprehensive Cancer Centers of Nevada Full time

Overview:


At Comprehensive Cancer Centers of Nevada (CCCN), a renowned team of medical professionals, researchers, and healthcare specialists have been delivering innovative treatments at the forefront of medicine since 1974.

Our dedicated team offers the most effective therapies, both established and emerging, to accurately diagnose and treat cancer and blood disorders.

We are committed to this mission with cutting-edge facilities throughout Southern Nevada, all of which incorporate the latest diagnostic, therapeutic, and research capabilities.

CCCN is devoted to patient-centered care, fostering innovation, discovery, and enhancing patient outcomes. We invite motivated and compassionate professionals to join our team.

Career Opportunity:


Comprehensive Cancer Centers of Nevada is currently seeking a full-time, on-site Oncology Office Coordinator at our clinic.

In this role, you will operate in a dynamic, high-volume oncology practice alongside some of the leading physicians in their specialties while providing exceptional care to patients within a successful healthcare organization.


SCOPE:
Professionally greets and welcomes patients and their companions. Manages, screens, and directs all incoming calls to the appropriate personnel, relaying messages between patients and clinical staff.

Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values.


Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Welcomes patients and visitors to the clinic in a prompt, courteous, and professional manner.
Facilitates patient check-in and informs clinical staff of patient arrivals.

Provides and clarifies paperwork for patients to complete prior to their examination. Collects, verifies for completeness, and scans/files patient forms.

Updates patient demographics and insurance information in the system.

Collects co-pays and outstanding balances; issues receipts.

Answers phone calls in a prompt, courteous, and professional manner.

Screens and addresses routine inquiries via phone, electronic communications, or face-to-face interactions, directing to appropriate personnel or taking detailed messages.

Pages clinic personnel as necessary.

Communicates messages accurately and promptly according to established protocols.

Records patient cancellations and missed appointments. Reschedules as needed.

Notifies appropriate staff of cancellations and documents in the patient chart.

Schedules external consultations/procedures as ordered by physicians.


Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for processing.

Keeps the lobby area organized and tidy.

Maintains a sufficient supply of forms and necessary office supplies for daily operations.

Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) regulations regarding patient records.

Schedules all CT (CAT) scans and PET (Positron Emission Tomography) scans, once approved by insurance.

Maintains the chart message and anything that is in the queue.

Scans and copies updated insurance cards.

Performs other duties as assigned.

May type memos and forms.

Qualifications:

MINIMUM QUALIFICATIONS:
High school diploma or equivalent required.

A minimum of eighteen (18) months of experience as a front medical office receptionist with knowledge of insurance forms and scheduling software is required.

Familiarity with the practice's personnel, daily routines, and scheduling is advantageous.

Proficiency in computer systems and Microsoft Office (Outlook, Word, and Excel) is required.

Must complete required e-learning courses within 90 days of starting the position.

Demonstrates adaptability:

Handles daily work challenges with confidence; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.


Shows work commitment:
Sets high performance standards and works efficiently to achieve them.

Commits to quality:
Emphasizes the importance of delivering quality products and/or services.

PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and is regularly required to sit or stand and talk or hear.

Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing

and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:


The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic environment.

Work will involve in-person interaction with colleagues and management and/or clients. Work may require minimal travel by automobile to office sites.

Successful candidates will thrive in a fast-paced, rapidly changing environment and possess a passion for patient care.

If you meet the qualifications and have a desire to make a meaningful impact, we encourage you to submit your resume and apply.

In addition to a rewarding career opportunity, we offer excellent benefits, a collaborative team environment, professional development, and the chance to be part of a nationwide network dedicated to combating cancer.



The US Oncology Network is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

This employer participates in E-Verify.

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