Lead Social Services Coordinator

2 weeks ago

Sacramento, California, United States Merit System Services Full time
Salary: $6, $7,755.73 Monthly

Location : Madera

Job Type: Full-Time

Position Overview

Under general supervision, the Lead Social Services Coordinator oversees, organizes, and directs the activities of social service personnel delivering advanced social services; additionally, performs related tasks as required.

The Lead Social Services Coordinator requires a Master's degree. Incumbents manage a team of caseworkers in specialized programs characterized by a high volume of intricate and sensitive casework demands and are typically assigned to roles necessitating extensive casework expertise. In larger organizations, some positions may focus entirely on in-service training and staff development responsibilities.

The Lead Social Services Coordinator is differentiated from the Social Services Coordinator I in that the former necessitates a Master's degree and is accountable for supervising and mentoring Social Worker IVs. This role is also distinct from Program Manager, as the latter generally oversees program administration rather than unit supervision.

SUPERVISION AND RESPONSIBILITIES
The Lead Social Services Coordinator receives guidance from a Program Manager or other management-level classification. Incumbents provide direct oversight to lower-level Social Workers, including Social Worker IVs.

Key Responsibilities

Responsibilities may include, but are not limited to:
  • Plans, assigns, directs, mentors, coaches, and evaluates the work of staff delivering complex casework such as adoptions and protective services; may be required to work or supervise on-call.
  • Consults with and advises social workers in providing counseling, support, and guidance to clients with intricate or specialized needs.
  • Reviews and authorizes forms, applications, court reports, placements, reports of abuse, and other documentation to verify information or determine appropriate actions; reassesses and modifies case plans as necessary.
  • May provide testimony in court; supports witnesses and victims required to testify.
  • Selects, trains, evaluates, and disciplines subordinate personnel.
  • Documents and addresses client concerns and complaints.
  • Assists in developing community resources for all programs.
  • Participates in the creation of in-service training and staff development initiatives.
  • Evaluates the effectiveness of policies and procedures.
  • Represents the social services department at conferences and addresses community groups.
  • Interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public.
  • Facilitates communication between staff and management; conveys department expectations and activities, policy changes, and regulatory updates; evaluates and recommends service delivery enhancements.
  • Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands.
  • Intervenes in interviews to de-escalate hostile or distressed clients; gathers information on personal issues in challenging or emotional situations; explains decisions or recommendations to clients and family members.
  • Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; fosters a work environment that promotes teamwork, collaboration, and mutual respect.
  • Offers peer support for colleagues facing case-related stress.
  • Maintains written chronological records reflecting personal or other contacts with clients and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers.
  • May direct research studies and prepare reports.
  • Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
  • Develops and prepares court reports, case plans, case narratives, and safety plans in automated computer systems.
  • Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community organizations.
  • Receives, approves, and prepares correspondence and reports.
  • Ensures all services are delivered in a respectful, culturally sensitive, and appropriate manner.
  • Maintains confidentiality in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics.
  • Performs related duties as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
  • Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling.
  • Principles and practices of organization, workload management, and time management.
  • Principles and practices of note-taking, report writing, and English composition, grammar, punctuation, and spelling.
  • Functions of public social services agencies and the principles of public social service administration.
  • Social research methods.
  • Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker.
  • Medical, legal, economic, and social management needs of individuals and families with special medical needs.
  • Strategies and protocols surrounding crisis intervention techniques.
  • Psychopathology and the effects of mental illness on human behavior.
  • Signs, stages, and dynamics of abuse, and their effects on development and behavior.
  • Signs and symptoms of substance use/abuse and their effects on families.
  • Standards for maintaining client safety in the home and options for placement.
  • Principles and methodologies of research, analysis, problem-solving, and decision-making.
  • Principles, methods, and resources in public health, mental hygiene, education, correction, and rehabilitation as they relate to public social service.
  • Techniques of supervision, training, and casework consultation.
  • Computers, software, and Internet research.
  • Principles of community organization.
  • Resources available in the community for referral or utilization in employment or social service programs.
Ability to:
  • Exercise sound judgment when organizing, directing, and prioritizing unit activities.
  • Select, train, coach, supervise, evaluate, and discipline subordinate staff.
  • Mentor, counsel, and collaborate with staff, fostering an environment of teamwork and professionalism.
  • Classify case problems and evaluate the effectiveness of efforts in solving them.
  • Apply effective interpersonal and interviewing skills.
  • Develop and maintain effective working relationships with agency staff, clients, and outside organizations.
  • Make oral and written presentations clearly and concisely.
  • Analyze situations accurately and adopt effective courses of action.
  • Maintain confidentiality in accordance with legal standards and/or county regulations.
  • Recognize signs of abuse and assess risk factors for clients.
  • Act effectively in stressful situations.
  • Interact professionally and respectfully with clients, including those who are difficult or distressed.
  • Respect cultural differences.
  • Utilize computers and related software packages.
Minimum Qualifications

(According to Division 31, Chapter Child Welfare Services Manual, counties that do not meet the staffing requirements for emergency response and family maintenance services may contact CDDSS regarding a possible waiver).

Pattern 1: Two (2) years of full-time experience performing duties of the Social Worker III in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.

OR

Pattern 2: One (1) year of full-time experience performing duties of the Social Worker IV classification in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.

OR

Pattern 3: Four (4) years of full-time experience performing social work case management duties; AND A master's degree in Social Work from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.

General Information

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.

About Madera County

Madera County is located at the geographic center of California, in the heart of the San Joaquin Valley and the central Sierra Nevada mountains. The area is rich in agriculture and offers many outdoor recreational opportunities.

Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.

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