Operations Coordinator

14 hours ago


Reading, Pennsylvania, United States Berkshire Systems Group Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator/Scheduler to join our team at Berkshire Systems Group, Inc. in Shillington, PA.

Key Responsibilities
  • Service Request Handling: Respond to customer inquiries and schedule service requests in a timely manner.
  • Scheduling of Technicians: Coordinate the scheduling of technicians for installations, inspections, and service calls.
  • Logistics Management: Process equipment repairs and replacements, and coordinate shipping to and from technicians.
  • Customer Support: Provide exceptional customer service by answering service-related questions and scheduling services.
  • Administrative Duties: Prepare job packs for installers, maintain procedure manuals, and perform other administrative tasks as needed.
  • Collaboration: Work closely with our sister company to share technical staff and coordinate with the administrative team.
  • Software Utilization: Leverage FieldHub to manage and update customer information.
Requirements
  • High school diploma or equivalent.
  • 2+ years of experience in a scheduling role, preferably supporting field service teams.
  • Proficiency in MS Office (Word, Excel).
  • Strong customer service and communication skills.
Preferred Qualifications
  • Certificate in Administrative Office Specialist or Associate degree in Business Management.
  • 2+ years of experience using an ERP system (FieldHub experience a plus).
What We Offer
  • Competitive starting wages.
  • Paid Time Off in the first year.
  • Holiday pay starting on day one.
  • Group Medical Insurance with two plan options.
  • Dental Insurance with two plan options.
  • Vision Insurance.
  • Retirement plan with company match.
  • Wellness Program.
  • Paid Community Service Opportunities.
  • Company-paid Life, Short-Term Disability, and Long-Term Disability Insurance.

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