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Sales Operations Coordinator

2 months ago

Reading, Pennsylvania, United States BRUNT Workwear Full time
About the Role

BRUNT Workwear is seeking a highly organized and detail-oriented Sales Operations Associate to support our wholesale and DTC sales channels. As a key member of our operations team, you will work cross-functionally to ensure an efficient end-to-end order process, analyze business data, and make recommendations to drive business growth.

Key Responsibilities
  • Daily Operations
    • Provide daily support to our customer experience team and 3PL by monitoring Slack channels and troubleshooting issues as they arise.
    • Analyze BRUNT's order bank, ensuring both wholesale and DTC orders are inputted and shipped to the end consumer in an efficient and timely manner.
    • Support our pre-order process by monitoring inventory levels, creating Shopify flows, partnering with the marketing and planning teams, and ensuring the website reflects accurate in-stock dates.
    • Support the DTC and product teams by managing product display pages in Shopify, including creating new pages and updating SKUs and tags.
    • Own the weekly BRUNT returns log in partnership with our 3PL and the CX Team, ensuring timely returns processing and a positive customer experience.
    • Ad-hoc requests and special projects as needed.
  • Cross-Functional
    • Build cross-functional relationships between our customer experience, accounting, finance, marketing, and operations departments.
    • Partner with the customer experience teams to assist in ad-hoc day-to-day tactical requests and root cause analysis.
  • Business Strategy
    • Partner with the Manager of Sales Operations to develop and implement initiatives that will optimize BRUNT's systems and processes, such as improving the pre-order process and enhancing our B2B ordering process.
    • Assist in the development and implementation of processes to streamline BRUNT's end-to-end operations.
    • Partner with planning and partner services on wholesale order allocation to ensure inventory levels are properly allocated between DTC and wholesale partners, providing a best-in-class experience for all customers.
    Requirements
    • Bachelor's degree in a relevant field.
    • 1+ years of operations/supply chain experience.
    • Ability to thrive and adapt in a fast-paced, entrepreneurial environment.
    • Highly analytical and comfortable using data to make informed decisions and recommendations.
    • Excellent communication skills.
    • Ability to commute to the office in North Reading, MA, on a hybrid basis (3 days/week).