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Client Engagement Manager

2 months ago

Sioux Falls, South Dakota, United States Cocart Full time
Location: Remote (US-based)

Compensation:
$45-55k | Full-Time W2

Role Overview:
Are you someone who can bring joy to clients even when challenges arise? As the Client Engagement Manager at CoCart, you will be the trusted ally and advocate for our clients.

Your primary responsibility will be to ensure an exceptional client experience, providing assistance when needed and transforming their feedback into valuable insights for our team.

Key Responsibilities:

  • Establish and nurture strong, enduring relationships with clients, ensuring they feel appreciated and supported.
  • Investigate client concerns thoroughly, resolving issues with professionalism and turning dissatisfaction into satisfaction.
  • Possess an in-depth understanding of CoCart's services and guide clients on maximizing their benefits.
  • Act as the voice of the client within CoCart, advocating for their needs and aspirations.
  • Utilize client data and analytics to identify trends and areas for enhancement.

In this role, you will thrive in a self-directed environment, supporting your team through digital collaboration, with some members working remotely.

Embracing diversity and valuing non-traditional backgrounds, you will embody CoCart's innovative spirit, fostering a dynamic and inclusive team culture.


Qualifications:
  • A genuine passion for ensuring client satisfaction.
  • View challenges as opportunities to excel.
  • Be an enthusiastic supporter of our services.
  • Ability to simplify complex concepts into clear, understandable language.
  • Strong interpersonal skills to connect with clients on a personal level.
  • Collaboration is essential; you thrive in diverse teams focused on client success.
  • Identify opportunities to enhance client experiences with additional CoCart offerings.
  • Demonstrate effective time management and accountability.
  • Proficiency in English; knowledge of Spanish, French, or German is advantageous.
  • Must be legally authorized to work in the United States.

Company Culture:
  • We foster creativity and push boundaries.
  • We strive for excellence and focus on the essentials.
  • Every challenge is a shared opportunity.
  • User satisfaction is our primary goal.
  • We believe in the strength of diversity.

Why Choose CoCart? Join us as one of the pioneering members of our startup, enjoying competitive compensation and a supportive work environment. We prioritize your well-being with comprehensive health plans and unlimited mental health support. Your contributions are valued, and we encourage open communication. Choose your preferred work environment, whether in our modern office or from home. Enjoy 20 days of paid time off to recharge.