Community Engagement Specialist

4 weeks ago


Sioux Falls, South Dakota, United States Silencer Central Full time
Job Description

At Silencer Central, we're passionate about delivering exceptional customer experiences and building a strong community around our products and services. As a Community Manager, you'll play a crucial role in curating and nurturing conversations online, fostering brand advocacy, and driving customer loyalty.

Key Responsibilities:

  • Develop and implement strategies to grow brand engagement, enhance online presence, and increase customer retention.
  • Monitor and engage with online communities, forums, and social media platforms to amplify positive experiences and generate sales leads.
  • Moderate content and respond to feedback and inquiries on various online platforms, ensuring a consistent and professional brand voice.
  • Partner with Sales and Customer Service teams to align on sales leads and service recovery pathways.
  • Collaborate with Marketing to create and curate relevant content that engages and grows the Silencer Central community.

Requirements:

  • Bachelor's degree in marketing, PR, journalism, or communications.
  • 3-5 years of community management, social media strategy, customer service, or related experience.
  • Experience with Meta, Google, and TrustPilot required; knowledge of reputation monitoring and review management platforms preferred.
  • Knowledge of and passion for hunting and shooting sports and/or firearms a plus.
  • Exceptional written and oral communication skills, with the ability to demonstrate these skills in a written test.
  • Candidate must be empathetic, friendly, and outgoing, with good judgment and problem-solving ability.

Compensation and Benefits:

  • Salary: $69,428 - $96,000 DOE.
  • Competitive total compensation package, including profit sharing, unlimited PTO, and comprehensive benefits.


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