Client Support Specialist

2 weeks ago

Sioux Falls, South Dakota, United States Aire Serv of the Sioux Empire Full time
Job Overview

Position Benefits:

  • SEP IRA Plan
  • Company gatherings
  • Competitive compensation
  • Dental coverage
  • Health coverage
  • Paid leave
  • Training and development opportunities
  • Vision coverage

Aire Serv is a reputable provider in the heating and air conditioning sector, with over 200 locations throughout the United States and Canada. We are committed to prioritizing our clients and ensuring that every job is completed correctly the first time. Our team of skilled professionals is dedicated to upholding our core values of Respect, Integrity, and Customer Focus, all while enjoying the work we do.


Role Summary:

As a Client Support Specialist, you will play a vital role in our organization, representing Aire Serv during support interactions. Your duties will encompass managing service requests, addressing customer concerns, and coordinating appointments. By embodying our core values, you will demonstrate respect and courtesy to all clients and colleagues.


You are proactive, enthusiastic, and passionate about assisting others. Committed to delivering exceptional customer service and satisfaction, you excel at navigating a variety of daily challenges.


Key Responsibilities:
  • Initiate outbound sales communications
  • Professionally and courteously handle incoming calls
  • Efficiently coordinate appointment scheduling
  • Distribute daily tasks and calls to team members
  • Engage in marketing and sales activities to drive additional business
  • Complete work orders, return customer inquiries, and address complaints
  • Organize office operations and procedures, including preparing and reviewing purchase orders
  • Perform additional duties as required, including cross-training in related roles
Qualifications:
  • At least two years of experience in customer service
  • Excellent written and verbal communication abilities
  • Detail-oriented with strong data entry capabilities
  • Positive demeanor
  • Team-oriented individual who can work independently
  • Basic computer proficiency, including Microsoft Office
  • Typing skills are advantageous
Employee Perks:
  • Complimentary Health Insurance: Comprehensive coverage for all employees.
  • Company Celebrations: We value your family at home just as much as your work family.
  • Paid Time Off: Enjoy your time away with our generous vacation policy.
  • Paid Holidays: Six paid holidays each year.
  • SEP IRA Plan: With up to a 3% match to support your future.
Join Our Team:

We are currently in the process of interviewing for this position. We look forward to connecting with you soon.

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