Luxury Pet Hotel Manager

7 days ago


Malvern, Arkansas, United States K9 Resorts Malvern LLC Full time
Job Summary

We are seeking a highly skilled and experienced Pet Resort Operations Manager to join our team at K9 Resorts Malvern LLC. As a key member of our management team, you will be responsible for ensuring the highest level of service and care for our canine guests.

Key Responsibilities
  • Leadership and Management
    • Supervise and train staff to ensure excellent customer service and adherence to company policies and procedures.
    • Develop and implement effective strategies to drive business growth and improve operational efficiency.
  • Customer Service
    • Ensure that all guests experience a 5-star level of service and care.
    • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Operations and Logistics
    • Oversee the daily operations of the resort, including staff scheduling, inventory management, and supply ordering.
    • Ensure that all facilities and equipment are maintained in good working order.
  • Training and Development
    • Provide ongoing training and coaching to staff to ensure they have the skills and knowledge needed to provide excellent customer service.
    • Develop and implement training programs to improve staff performance and retention.
Requirements
  • Education and Experience
    • Minimum of 2 years of management experience in a pet boarding or hospitality environment.
    • Demonstrated leadership experience in prior roles.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Computer proficiency, with experience with Google Workspace preferred.
Benefits
  • Competitive Salary
  • Benefits Package
  • Opportunities for Professional Growth and Development

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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