Hotel Front Desk Supervisor

4 weeks ago


Buffalo, New York, United States Delaware North Full time

Delaware North Parks and Resorts is seeking a skilled Hotel Front Desk Supervisor to join our team at The Westin Buffalo in Buffalo, New York. As a Hotel Front Desk Supervisor, you will be responsible for overseeing front desk operations and providing exceptional service to our guests.

Key Responsibilities:

  • Train and supervise front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
  • Provide guidance on handling difficult problems or resolving escalated guest complaints.
  • Implement policies, procedures, and service standards in conjunction with management.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
  • Coordinate with the housekeeping department.

Requirements:

  • At least 2 years' experience in hospitality, with front desk experience preferred.
  • Prior supervisory experience is a plus.
  • Computer literacy in MS Office programs, with some experience with property management systems preferred.
  • Must be fluent in English, both spoken and written.

Benefits:

  • Competitive hourly rate of $19.00.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • 401k with company match.
  • Paid vacation days and holidays.
  • Paid parental bonding leave.
  • Tuition or professional certification reimbursement.
  • Weekly pay.
  • Free shift meal.
  • Free parking.
  • 30% discount at Jake's Cafe.
  • Discounted room rates for employees, friends, and family.
  • Generous Marriott discounts.
  • Referral bonus - earn $200 for each eligible referral.

About Delaware North:

Delaware North operates The Westin Buffalo, a luxury lifestyle hotel located within the company's global headquarters building in Buffalo, New York. As a team member, you'll enjoy a supportive work environment, opportunities for career development, and access to Marriott travel discounts worldwide.


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