Hotel Front Desk Supervisor
4 weeks ago
Delaware North Parks and Resorts is seeking a skilled Hotel Front Desk Supervisor to join our team at The Westin Buffalo in Buffalo, New York. As a Hotel Front Desk Supervisor, you will be responsible for overseeing front desk operations and providing exceptional service to our guests.
Key Responsibilities:
- Train and supervise front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
- Provide guidance on handling difficult problems or resolving escalated guest complaints.
- Implement policies, procedures, and service standards in conjunction with management.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
- Coordinate with the housekeeping department.
Requirements:
- At least 2 years' experience in hospitality, with front desk experience preferred.
- Prior supervisory experience is a plus.
- Computer literacy in MS Office programs, with some experience with property management systems preferred.
- Must be fluent in English, both spoken and written.
Benefits:
- Competitive hourly rate of $19.00.
- A comprehensive benefits package, including health, dental, and vision insurance.
- 401k with company match.
- Paid vacation days and holidays.
- Paid parental bonding leave.
- Tuition or professional certification reimbursement.
- Weekly pay.
- Free shift meal.
- Free parking.
- 30% discount at Jake's Cafe.
- Discounted room rates for employees, friends, and family.
- Generous Marriott discounts.
- Referral bonus - earn $200 for each eligible referral.
About Delaware North:
Delaware North operates The Westin Buffalo, a luxury lifestyle hotel located within the company's global headquarters building in Buffalo, New York. As a team member, you'll enjoy a supportive work environment, opportunities for career development, and access to Marriott travel discounts worldwide.
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