Front Desk and Night Audit Professional

2 weeks ago


Buffalo, New York, United States Integral Hospitality Full time
Job SummaryIntegral Hospitality is seeking a highly skilled Front Desk/Night Audit to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining accurate records.

Key Responsibilities
  • Register and assign rooms to guests, ensuring a smooth check-in process
  • Confirm phone and online reservations, verifying guest details and preferences
  • Respond to guest needs, requests, and complaints in a timely and professional manner
  • Collect payment from departing guests, maintaining accurate financial records
  • Keep records of occupied rooms and guests, ensuring data accuracy and integrity
  • Communicate pertinent guest information to designated departments, facilitating seamless operations
Additional Responsibilities
  • Run overnight audits and reporting, analyzing data to identify areas for improvement
  • Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded
Requirements
  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests, fostering a positive and welcoming environment
  • Strong organizational skills, with attention to detail and accuracy
  • Excellent written and verbal communication skills, with the ability to adapt to diverse situations

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