Client Relations Coordinator
2 weeks ago
Position Overview:
At Woodbridge Home Solutions, we specialize in providing design guidance to assist homeowners in selecting the ideal mix of products that enhance their home's aesthetic appeal, lower energy expenses, and boost property value.
With over three decades in the industry, Woodbridge Home Solutions is built on the principles of community contribution, innovative solutions, fostering strong partnerships, and upholding integrity in all endeavors.
Ideal Candidate Profile:
The successful candidate will exhibit a warm, approachable, and professional attitude when engaging with clients, understanding that their experience is shaped by how they are treated.
A positive, adaptable, and team-oriented approach.
Capability to thrive in a dynamic environment while managing administrative tasks.
A readiness to reflect on personal performance, accept constructive criticism, aspire for professional growth, and commit to outstanding teamwork.
Must be able to pass a background verification.Key Responsibilities:
Address homeowner inquiries promptly, efficiently, and professionally, particularly concerning production or warranty-related repairs (via phone, email, or text).
Engage in GuildQuality Survey evaluations and follow up with homeowners and internal teams to enhance survey participation and satisfaction metrics.
Schedule quality assurance inspections adhering to company protocols.Maintain the Customer Care database and/or IT systems with relevant scheduling information, service providers, and other necessary details.
Coordinate and arrange for technicians to execute required Customer Care repairs in clients' homes. Generate and confirm precise schedules for Customer Care requests.
Monitor and analyze industry trends, collaborating with the production team on potential improvements. Identify opportunities to benchmark and share best practices across divisions and departments.
Note: This is not a hybrid or remote position.
Essential Skills:
Basic computer proficiency
Strong organizational abilities
Effective phone communication skills
What We Provide:
Competitive Compensation
Full-time work schedule
Comprehensive benefits package (vision, medical, dental, 401k, etc.)
Paid Holidays
Company Overview:
Woodbridge Home Solutions is a distinguished, family-owned and operated specialty remodeler, serving Texas, Kansas, and Oklahoma since 1989.
We provide design assistance to help homeowners choose the best products that will enhance their home's beauty, reduce energy costs, and increase property value.
Our company is driven by core values that prioritize exceptional performance and customer satisfaction, enabling us to excel in a competitive market.
Woodbridge Home Solutions is an equal opportunity employer. To learn more about Woodbridge Home Solutions, please visit our website atCompensation:
USD $18.00 - $22.00 per hour
Job Type:
Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Schedule:
- 8-hour shifts
- Monday to Friday
Work Environment:
In-person
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