Client Services Coordinator

2 weeks ago


Amarillo, Texas, United States Baptist Community Services Full time

Client Services Coordinator

Baptist Community Services

Location: Not Specified

Position Type: PRN (as needed) - Hours and days may vary

GENERAL OVERVIEW:

This role involves executing operational tasks associated with front desk client interactions, childcare services, facility maintenance, youth programs, aquatic activities, and pool management. The following are key responsibilities of the position:

EDUCATIONAL REQUIREMENTS:

High School Diploma or equivalent; college coursework is preferred.

SKILLS AND QUALIFICATIONS:

Strong communication abilities, public speaking proficiency, organizational capabilities, and customer service expertise are essential. The individual must demonstrate sound judgment and discretion when managing sensitive and confidential information related to clients and staff. Excellent written and verbal communication skills, along with strong interpersonal skills and professionalism, are required. The ability to follow through on tasks is crucial.

KEY RESPONSIBILITIES:

1. Uphold the highest standards of customer service consistently.

- Deliver exceptional service by fostering and maintaining positive relationships with clients, supervisors, colleagues, and the community to ensure high levels of satisfaction.

- Greet clients and guests warmly and frequently by name.

- Address, resolve, or direct client inquiries in a constructive manner.

2. Manage the sales and accurate processing of memberships, programs, and services.

- Handle applications, forms, and referrals as required by various departments.

- Assess clients' specific needs effectively.

- Enroll clients in appropriate membership categories.

3. Complete daily tasks reliably, including:

- Opening and closing facility operations.

- Conducting regular facility inspections to maintain cleanliness and assist clients.

4. Adhere to the policies of Baptist Community Services, including:

- Properly checking in clients and guests.

- Collecting dues and fees accurately.

- Enforcing organizational rules and regulations.

5. Engage in comprehensive staff training.

- Maintain active participation in educational opportunities to develop necessary skills.

6. Communicate effectively and systematically with supervisors, colleagues, clients, and the public.

- Provide accurate information regarding programs, pricing, hours of operation, and schedules through various communication channels.

7. Ensure a safe working environment and promote adherence to safety protocols.

- Respond to incidents and complete necessary documentation.

- Comply with all relevant regulations.

8. Collaborate with other departments to coordinate programs and services.

- Educate staff and clients about fitness programs, marketing initiatives, and other organizational activities.

9. Ensure responsible management of organizational resources.

- Accurately process transactions and handle cash responsibly.

10. Commit to the necessary attendance and punctuality to fulfill job responsibilities.

PHYSICAL AND SPECIAL REQUIREMENTS:

1. Ability to lift up to 70 lbs. and move up to 315 lbs. with assistance.

2. Capability to navigate the facility throughout the workday.

3. Ability to remain stationary for certain periods while managing tasks.

4. Proficiency in safe body mechanics and movement.

5. Strong organizational, numerical, and communication skills.

6. Ability to problem-solve and remain calm in high-pressure situations.

7. Effective auditory communication skills for responding to inquiries.

8. Visual acuity for monitoring facility operations and client interactions.

9. Cognitive skills for interpreting assessments and program needs.

10. Ability to ascend and descend stairs multiple times daily.

11. Potential exposure to clients with health conditions.



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