Senior Application Support Specialist

2 weeks ago


Strongsville, Ohio, United States Rose International Full time

Position Overview:

The Senior Application Support Specialist will be responsible for diagnosing and resolving complex technical issues, often requiring in-depth analysis of source code. This role demands exceptional troubleshooting abilities and the capacity to devise innovative solutions to unique challenges.

Key Responsibilities:

  • Lead and coordinate cross-functional teams during service disruptions, configuration management, and new product launches.
  • Execute code upgrades independently.
  • Oversee multiple areas of expertise and ensure comprehensive knowledge within those domains.
  • Document and promote best practices in their areas of specialization.
  • Propose ongoing process enhancements.
  • Maintain and update Standard Operating Procedures.

Daily Duties:

  • Ensure the reliability of critical applications through dedicated maintenance efforts.
  • Participate in automation initiatives, including root cause analysis and remediation efforts.
  • Familiarity with production support processes, including incident, change, and problem management.
  • Manage the Jira backlog for production incidents and change requests.

Technical Skills Required:

  • Expertise in troubleshooting within high-stakes production environments.
  • Experience in IT customer service and problem resolution.
  • Proficiency with OpenShift and Kubernetes.
  • Knowledge of CI/CD tools such as Jenkins and BitBucket.
  • Linux system administration skills.
  • Experience with Ansible automation.
  • Understanding of incident and change management processes.

Benefits:

For details regarding employment benefits associated with this position, please refer to the company's official resources.

Equal Opportunity Employment:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If assistance is needed during the application process, please reach out to the HR Department for support.



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