Front Desk Associate
4 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
**Key Responsibilities:**
• Process guest check-ins and check-outs in a professional and efficient manner
• Respond to customer concerns and issues in a timely and courteous manner
• Pre-register, block reservations, and take same-day reservations according to hotel rate structures and sell strategies
• Accurately complete logs and reports as specified by management
• Arrange for alternative lodging for guests when necessary
• Perform other duties as assigned
**Requirements:**
• High School education or equivalent work experience
• 1+ years of experience as a Front Desk Clerk or other customer service position
• Excellent interpersonal, written/verbal communication, and telephone etiquette skills
• Intermediate proficiency with Front Desk computer systems
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to maintain customer focus and work well in a team environment
• Ability to follow corporate standards and procedures
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