Front Desk Associate

4 days ago


Waterbury, Connecticut, United States Moodynational Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities

  • Process guest arrivals and departures in a professional and efficient manner
  • Respond to customer inquiries and resolve issues in a timely and courteous manner
  • Pre-register, block reservations, and take same-day reservations according to hotel rate structures and sell strategies
  • Accurately complete logs and reports as specified by management
  • Arrange for alternative lodging for guests when necessary

Requirements

  • High school education or equivalent work experience
  • 1+ years of experience as a Front Desk Clerk or other customer service position
  • Intermediate proficiency with Front Desk computer systems
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

What We Offer

  • Competitive pay
  • Flexible scheduling opportunities
  • Paid holidays and 401(k) with Employer Match
  • Comprehensive benefits (including medical, dental, and vision)


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