Retail Operations Supervisor
2 weeks ago
Company Overview: Established in 1998, Scooter's Coffee has become a leading name in the specialty coffee sector. Our brand is recognized for its rapid growth and commitment to simplicity, utilizing sustainably-sourced ingredients to craft exceptional beverages. We prioritize meaningful connections and aim to create remarkable experiences for every individual we encounter. Our core values of integrity, love, humility, and courage guide our mission, and we seek passionate individuals to contribute to our vision.
Position Summary: The Assistant Store Manager plays a crucial role in overseeing staffing, sales, and daily operations at a Scooter's Coffee location. This position is responsible for cultivating a friendly and service-oriented barista team, maintaining a dynamic work environment, driving sales growth, enhancing profitability, and embodying the core values of Scooter's Coffee.
Key Responsibilities:
- Deliver a consistent and high-quality customer experience by ensuring proper staffing and adherence to brand beverage recipes and service techniques.
- Oversee store cleanliness, visual merchandising, food safety standards, and equipment maintenance.
- Recruit, train, and develop team members to uphold company standards in customer service and operational excellence.
- Provide continuous performance feedback and development opportunities for staff, recognizing individual motivators and offering constructive guidance.
- Implement a progressive discipline process to maintain accountability among employees.
- Assess daily and weekly staffing needs based on business demands and create effective work schedules.
- Contribute to the store's financial success by identifying sales opportunities and managing expenses effectively.
- Uphold company standards in personal and store performance metrics.
- Encourage team involvement in setting store objectives and formulating action plans to achieve them.
- Ensure accurate execution of cash handling, point of sale systems, safety protocols, and operational procedures.
- Maintain ultimate accountability for all store operations.
Qualifications:
- Proven ability to teach and lead others effectively.
- Strong communication and interpersonal skills.
- Genuine passion for customer interaction.
- Energetic, adaptable, and able to thrive in a fast-paced environment.
- Ability to collaborate effectively within a team.
- Strong problem-solving, multitasking, and organizational skills.
- Capacity to anticipate and address customer needs.
- Minimum of 2 years of supervisory experience in a retail or food service setting.
Disclaimer: The responsibilities and skills outlined here are general in nature and represent the type of work performed, but do not constitute an exhaustive list of all duties and responsibilities associated with the position.
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