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Pizzeria Operations Supervisor

2 months ago

Pearland, Texas, United States Pepperonis Full time
Key Responsibilities of a Pizzeria Operations Supervisor
  • Oversee all daily activities within the pizzeria
  • Manage resources effectively
  • Handle inventory, personnel, and sales operations
  • Act in the best interest of the organization
Pizzeria Operations Supervisor Job Overview

We are seeking a knowledgeable and proficient pizzeria operations supervisor with exceptional skills, who will take full ownership of the store's efficient functioning while maintaining a keen eye for detail. Our ideal candidates are expected to engage consistently with both staff and patrons. They must ensure that their team delivers top-notch customer service and track the overall financial health of the establishment.

The duties of an operations supervisor include welcoming staff and customers, addressing their needs, providing insightful recommendations, fostering customer and brand loyalty, assisting team members with their requirements, and ensuring an outstanding dining experience for guests. They should possess a comprehensive understanding of all operational aspects and be capable of training, stepping in, or assisting in any role as necessary.

Moreover, an exemplary candidate for this position should be dependable, courteous, and approachable to guarantee complete customer satisfaction.

Essential Duties of a Pizzeria Operations Supervisor:
  • Effectively manage the pizzeria while ensuring exceptional customer service and satisfaction
  • Guide the team during shifts; serve as a coach and mentor, exemplifying customer service expectations and upholding company standards
  • Inspire, educate, and motivate the team to provide a high-quality customer service experience
  • Demonstrate leadership within the pizzeria; recognize and encourage the team to achieve operational excellence
  • Mentor assistant managers and supervisors in people management activities to support their development and skill enhancement
  • Continuously assess staffing needs and proactively recruit using available tools and systems to ensure effective candidate selection
  • Address customer complaints and inquiries while managing customer loyalty through positive interactions
  • Ensure adherence to cleaning and maintenance schedules to uphold cleanliness of equipment and the pizzeria
  • Guarantee compliance with health and safety regulations
  • Drive sales and maximize profits by effectively communicating company and customer expectations to the entire team
  • Implement cost control measures, prepare financial reports, maintain appropriate inventory levels, and manage labor efficiently
  • Coordinate delivery orders to optimize efficiency
  • Manage dough preparation, ingredient management, and equitable task distribution
  • Oversee scheduling of all pizzeria staff and delivery drivers, considering sales trends and labor needs
  • Control food costs within targeted limits
  • Ensure proper cash handling procedures are strictly followed
  • Identify opportunities for sales growth through community engagement
  • Execute local marketing initiatives to enhance brand recognition and loyalty
  • Prepare exceptional pizza
Pizzeria Operations Supervisor Job Requirements
  • Strong commercial awareness
  • Confidence in decision-making
  • Resourcefulness in problem-solving
  • Excellent organizational abilities
  • Team collaboration skills
  • Effective verbal communication
  • Numerical proficiency
  • Advanced IT skills
  • Enthusiastic approach
  • Leadership capabilities
  • Proactive problem-solving skills
  • Ability to take initiative
  • Setting a positive example for others