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Retail Operations Supervisor
2 months ago
Overview:
Retail Operations Supervisor (Bilingual)
As a Retail Operations Supervisor, you will play a pivotal role in enhancing overall store performance by managing account oversight and recovery processes while delivering an exceptional customer service experience.
Your daily responsibilities will include cultivating customer relationships and showcasing innovative sales strategies, setting a standard for your team, and significantly contributing to the store's achievements.
While you support your team and the business's growth, we will equip you with ongoing and extensive training and development programs to elevate your career.
Responsibilities:
Foster customer relationships to generate new business, sustain store profitability, and enhance brand loyalty and recognition.
Expand your store's reach by leveraging business partnerships, securing referrals, and engaging in community events.
Oversee overall store performance by meeting Key Performance Indicators (KPIs) and guiding Team Members on various performance metrics.
Ensure security protocols are followed and manage proper opening and closing procedures, including handling cash management and bank deposits.Supervise account management and recovery processes while prioritizing customer service to mitigate losses and manage accounts effectively.
Collaborate with vendors on auctions, vehicle sales, and consignment operations.Maintain a work environment that adheres to Company policies and procedures, as well as local, state, and federal regulations.
Assist in daily store operations in the absence of the General Manager. Utilize your personal vehicle for business-related tasks throughout the workday.Thrive in a dynamic and fast-paced environment, managing multiple tasks efficiently to meet individual and team performance goals.
Employ strong interpersonal skills to engage with customers and Team Members at all levels.Availability for a full-time work schedule with regular in-person attendance, including limited Saturday hours, is essential for this role.
A full-time schedule for this position encompasses a minimum of 40 hours per week.- Qualifications: High School Diploma or equivalent requiredMinimum 1-2 years of supervisory and management experienceExcellent verbal and written communication skillsProficiency in phone systems, Point of Sale, Microsoft Office, and other relevant systemsValid driver's license, auto insurance, and personal vehicle for business use (mileage compensated)
the ability to remain stationary, move freely within and outside the store, and operate mechanical controls, such as a keyboard.
Preferred Qualifications and SkillsAssociate degree or higherLeadership experience in a sales or customer service-oriented roleExperience in retail, sales, or financial servicesWhat We Offer:
Our Benefits Include*:
- A comprehensive new hire training program designed to facilitate your success
- Access to a robust learning management system, featuring e-learning modules and training programs to enhance your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Diverse Culture and Inclusive Environment*Based on current benefit offerings, which are subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Commitment to Diversity, Inclusion & BelongingDiversity at the Community Choice Financial Family of Brands is a fundamental aspect of our Company's success, and we are dedicated to hiring, developing, and retaining talent from diverse backgrounds who embody our shared values.
We strive to create a welcoming and inclusive environment where Team Members can collaborate freely to inspire innovation, foster creativity, enhance their skillset, and advance their careers.
Our commitment to diversity extends beyond our work; it encompasses fostering a sense of belonging where talented Team Members can bring their authentic selves to work and reach their full potential.
Our Workplace Awards and RecognitionWe are proud to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us Community Choice Financial Family of Brands is a leading retailer of financial services catering to unbanked and underbanked consumers.
CCF is the parent company to eleven brands including TitleMax, TitleBucks, InstaLoan Check Into Cash, Cash 1, Check Smart, Easy Money, Rapid Cash, and Speedy Cash.
With over 1,700 retail storefronts and various online products available across 20+ states, CCF is steadfast in our commitment to providing access to essential short-term financial services when needed most.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company.
Consult with your recruiter for the most current hourly requirements.The information provided herein is not intended to be an exhaustive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never request banking or payment information at any point during the interview or hiring process, nor will we conduct interviews via text message.
Any official email correspondence will originate from the designated domains. In-store positions are in-person only; remote options are not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.
