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Operations Supervisor

3 months ago

Pearland, Texas, United States Courtyard Houston Pearland Full time

Great benefits including:

Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Management training
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success: Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Summary The Operations Supervisor's responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, along with overseeing The Bistro (restaurant) operation. Employee training, counseling, and scheduling may be required. You will be a lead for the front desk and bistro. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Essential FunctionsOversee all aspects of the Front Desk & Bistro (restaurant) team including training, coaching/counseling, and possibly scheduling
Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines
Provide a welcoming environment at all times
Courteous phone etiquette
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality
Demonstrate teamwork
Oversee food & beverage/front desk operations
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements Required Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
High School Diploma or GED
Preferred Work experience in Customer Service in the Hospitality Field
Experience with hotel operation systems
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit

Source: Hospitality Online