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Retail Operations Supervisor

2 months ago

Pearland, Texas, United States Scooter\'s Coffee Full time

Company Overview: Established in 1998, Scooter's Coffee has become a leading name in the specialty coffee sector. With a commitment to simplicity and quality, we pride ourselves on using sustainably-sourced ingredients to create exceptional beverages. Our core values of integrity, love, humility, and courage guide our interactions and service.

Position Summary: The Assistant Store Manager plays a crucial role in overseeing staffing, sales, and daily operations at a Scooter's Coffee location. This position is responsible for cultivating a friendly and service-focused barista team, maintaining a dynamic work environment, driving sales growth, and exemplifying the values of Scooter's Coffee.

Key Responsibilities:

  • Deliver a consistent and high-quality customer experience by ensuring proper staffing and adherence to brand beverage recipes and service techniques.
  • Oversee store cleanliness, visual merchandising, food safety standards, and equipment maintenance.
  • Recruit, train, and develop team members to uphold company standards in customer service and operational excellence.
  • Provide continuous performance feedback and support for staff, recognizing individual motivators and offering constructive guidance to enhance performance.
  • Implement a progressive discipline process to maintain accountability among employees.
  • Assess daily and weekly staffing needs based on business demands and create effective work schedules.
  • Contribute to the store's profitability by identifying sales opportunities and managing operational expenses.
  • Ensure adherence to company standards in sales performance metrics.
  • Foster team engagement in setting store objectives and developing actionable plans to achieve them.
  • Guarantee accurate execution of cash handling, point of sale operations, safety protocols, and overall operational procedures.
  • Maintain ultimate accountability for all store operations.

Qualifications:

  • Proven ability to effectively teach and lead a team.
  • Excellent communication and interpersonal skills.
  • Genuine passion for customer interaction.
  • Energetic and adaptable work style suited for a fast-paced environment.
  • Strong collaborative skills and ability to work in a team setting.
  • Proficient problem-solving, multitasking, and administrative capabilities.
  • Ability to anticipate and address customer needs.
  • Minimum of 2 years of supervisory experience in a retail or food service environment.

Disclaimer: The responsibilities and qualifications outlined here are intended to provide a general overview of the role and do not encompass all tasks and duties that may be assigned.