Customer Success Manager

18 hours ago


San Diego, California, United States Netradyne Full time
Customer Success Manager Job Description

Netradyne is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing assigned client relationships throughout the customer lifecycle, from initial deployment through renewal.

Key Responsibilities:
  • Optimize and configure our platform to meet the unique needs and goals of the customer.
  • Serve as a subject matter expert on our platform and train and enable customers to utilize the program to achieve their business outcomes and maximum ROI.
  • Guide customers on topics including deployment best practices, change management, coaching workflows, etc.
  • Ensure the customer derives maximum value from Netradyne's products and services via driving adoption, sharing best practices, identifying opportunities, and developing and tracking strategic goals and objectives.
Requirements:
  • Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management.
  • Strong verbal and written communication, organizational, and interpersonal skills, and ability to host webinars and meetings.
  • Experience managing mid-market and enterprise accounts.
  • Flexible and quick to adapt in a fast-paced dynamic environment.
Economic Package:
  • $90,000-$112,000 USD.
  • Annual Bonus.
  • Company Paid Health Care, Dental, and Vision Coverage.
  • Three Health Care Plan Options.
  • Generous PTO and Sick Leave.
  • 401(K).
  • Disability and Life Insurance Benefits.
  • $50 phone stipend per pay period.


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